Latest Jobs at Flour Mills of Nigeria Plc – Apply Now

PURPOSE OF THE JOB

Responsible for handling inquiries, addressing complaints, and ensuring customer satisfaction. Acting as the main point of contact for customers, collaborating with the sales team and internal stakeholders to meet customer needs, and maintaining precise data reporting.

THE JOB

• Report formatting and presenting of memoranda documentation of sales performance in the various channels as may be required periodically.
• Collate and summarize area/territory sales support reports for sales management.
• Oversee the management and administration of customer complaints on quality/trade term-related matters including communication and inter-departmental interface.
• Management – collation and update – of customer database.
• Provide the essential EDP/IT resource link between the Head office& field sales team.
• Provide periodic sales performance summary/ report, as may be required.
•  Efficiently process customer orders, ensuring accuracy and timely fulfillment.
• Collaborate with the sales team to address any order-related inquiries or issues.

THE PERSON MUST

• Have an excellent verbal and written communication skill.
• Must be experienced in customer service, sales support, or operations
• Strong organizational and multitasking abilities.
• Proficiency in using Axapta, MS Dynamics 365 & CRM systems and other sales-related software.
• Analytical mindset with the ability to derive insights from data.

QUALIFICATION

• First Degree in a relevant discipline.
• Intermediate/Advanced Excel skills will be an added advantage.

EXPERIENCE

• 2 years of cognate experience in FMCG

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PURPOSE OF THE JOB

To further FMN’s commitment to improving Health, Safety and Environment (HSE) performance by implementing health safety and environment objectives and compliance with local regulatory requirements, to prevent injury and maintain a safe working environment at the Enugu Fertilizer Blending Plant

THE JOB

• To design, implement and communicate the HSE management system to meet OHSAS ISO 45001: 2018 requirements and ISO 14001:2015 requirements.
• To prioritize and provide advice promptly on OHSAS 18001 standards.
• To advise on HSE trends and indicators.
• Develop programs and plans to achieve OHS objectives.
• To develop, implement, execute, and manage strategies to prevent workplace injuries, and environmental incidences and achieve the annual target set by management for HSE performance.
• To supervise the plant’s Health, Safety and Environment program. Facilitate internal audits of the safety management systems.
• To promote HSE practice to ensure staff compliance with health, environmental, and safety rules and regulations.
• To review all safety rules regularly and, where necessary, recommend suitable changes.

THE PERSON MUST

• Have an excellent verbal and written communication skill.
• Be able to pay attention to details.
• Have strong analytical skills
• Possess the ability to adapt to changing situations and prioritize tasks.

QUALIFICATION

• B.Sc./ HND in Engineering, Environmental Sciences or related course.
• Occupational Health & Safety qualification (HSE level 3) is an added advantage.
• NEBOSH Certificate, Membership of the Institute of Safety Professionals of Nigeria ISPON will be a plus.

EXPERIENCE

• 3 years of cognate experience in FMCG