Job title: Customer Support Specialist in Lagos at Teleperformance Nigeria
Company: Estuary Business Solution Ltd
Job description: Job DescriptionJob ResponsibilitiesManaging large amounts of inbound and outbound tickets in a timely manner.
Following contact center “scripts” when handling different topics.
Identifying customers’ needs, clarifying information, researching issues, and providing solutions.
Connecting with customers via phone/email/chat/or social media to resolve their questions or concerns.
Calmly attempting to resolve and de-escalate any issues.
Escalating interactions when necessary and appropriate.
Responding to requests for assistance and/or possible processing payments.
Tracking all tickets related information for auditing and reporting purposes.
Providing feedback on ticket issues
Upselling if required.
Performing other duties that may be assigned.
Job SpecificationBachelor’s Degree / HND / NCE / OND qualification
Fluent level of English (minimum C1)
1 – 2 years of experience in a similar role.
Enjoy servicing clients with knowledge, expertise, and a spark.
Must have completed NYSC.
Work Schedule:Workdays: 24/7 operation – Weekends and Public Holidays Inclusive.
You are entitled to 2 days off every week, although days off may not always fall on Saturdays and Sundays.
Work Hours: 8 hours per day
Shift Work: Morning, Afternoon, or Night Shift.Benefits:20 Days of Annual Leave
12 Days of Sick Leave yearly
HMO & Pension.
Expected salary:
Location: Nigeria
Job date: Wed, 19 Mar 2025 23:05:38 GMT
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