Training Manager
About the role:
The Easy Buy Training Manager will work closely with the sales team to ensure Field staff and Office Based staff acquire the knowledge on products, processes and tools required for a proper execution of their work, through Training, Upskilling, Coaching and Constant reminders.
What you would be expected to do
- Overseeing, planning, and delivering training to Energy Officers and Field staff to ensure proper comprehension of tools and processes.
- Planning and delivering training for office-based role staff as advised.
- Spearheading the training and implementation of new pilots, process, and products to the field teams.
- Ensure the administration of the Litmos users for agents, field and staff is up to date.
- Develop impactful content to drive continuous learning for the staff and agents.
- Provide adequate information on issues encountered in the field while using the tools.
- Customer experience audit- Coordinating with the field trainers to observe and audit the implementation customer processes and provide feedback to the stakeholders.
- Assist with ad-hoc projects related to field activities of EOs or field staff when required.
- Ensure digital content deployment uptake and development.
- Monitoring and enforcing usage of training tracking app, setting targets for the field trainers and increase trainers’ performance and content quality based on automated feedback.
- Keep up to date content material with weekly reviews.
- Work with other departments to ensure the smooth execution of new business initiatives.
- Mentoring and managing the execution and planning of field trainers to ensure the success of transferring knowledge to the field-based staff.
- Coordinating and planning monthly training activities.
You might be a strong candidate if you
- Bachelor’s Degree or its equivalent from a reputable institution.
- Diploma/Certificate in Sales and Marketing; Customer Service Management.
- Minimum 4 years relevant work experience in a similar capacity.
- Experience working with learning management systems.
Desired Characteristics
- Excellent people skills
- Stakeholder Management
- Strategic thinking
- Project management skills
- Clear and straight to the point communication skills with fluency in both written and spoken English
- Clear thinking/problem solving ability.
- Excellent attention to details.
- Excellent issue-tracking and resolution skills.
- Able to handle multiple tasks.
Method of Application
Interested and qualified? Go to Sun King (Formerly Greenlight Planet) on sunking.com to apply