Telemarketing Manager
Responsibilities
- Team Leadership: Lead and manage a team of telemarketing representatives, fostering a positive and high-performance work environment.
- Set clear sales targets, performance goals, and KPIs for the team, driving them to achieve and exceed sales objectives: Provide coaching, training, and feedback to enhance the team’s selling skills and product knowledge.
- Telemarketing Strategy: Develop and execute telemarketing strategies to generate leads, drive sales, and expand our customer base.
- Analyse market trends and customer insights to identify opportunities for targeted campaigns and enhanced sales conversion.
- Campaign Management: Plan and implement telemarketing campaigns aligned with the company’s sales and marketing objectives.
- Monitor campaign performance and effectiveness, making data-driven adjustments to optimize results.
- Quality Assurance: Ensure that telemarketing representatives adhere to compliance and quality standards in all customer interactions.
- Regularly review call recordings to provide constructive feedback and maintain service excellence.
- Reporting and Analysis: Track and analyse telemarketing KPIs and sales metrics to measure performance and identify areas for improvement.
- Prepare detailed reports for senior management, providing insights and recommendations for strategic decision-making.
- Lead Generation and Conversion: Collaborate with the marketing team to develop lead generation strategies and nurture leads through the sales funnel.
- Maximize lead conversion rates through effective follow-up and customer engagement.
Requirements
- Bachelor’s Degree in Business, Marketing, or a related field is preferred.
- Proven experience of 3 -5 years as a Telemarketing Manager or similar role as a call centre Manager, with a track record of achieving sales targets and managing successful telemarketing campaigns.
- Strong leadership and team management skills, with the ability to motivate and inspire a diverse team.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
- In-depth knowledge of telemarketing techniques, compliance regulations, and best practices.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Results-oriented and proactive in driving sales growth and performance improvement.
Salary
- Base Pay of N150,000 – N200,000 Monthly
Benefits:
- Comprehensive health Insurance coverage
- Opportunities for career growth and professional development.
- A dynamic and collaborative work environment with a supportive team.
- Additional payment on commissions and incentives.
Method of Application
Interested and qualified candidates should send their Resume and a compelling Cover Letter detailing their relevant experience and achievements to: [email protected] using the Job title as the subject of the mail.
Note: Join our team of passionate professionals and play a pivotal role in driving sales success, we look forward to welcoming the next Telemarketing Manager who will be instrumental in our continued growth and success.
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