Technical Support Freelancer
Job Description
- Tech support workers manage, maintain, and repair IT systems.
- Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.
Responsibilities
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
Requirements
- Degree in Computer Science or Information Technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- 4-5 years of working experience.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
Method of Application
Interested and qualified candidates should send their CV to: samson.omoyeni@mactay.com using the Job Title as the subject of the email.