Job title: Talent Pool – Operations Manager – Nigeria
Company: Smollan
Job description: Key Responsibilities and Deliverables:
Achievement of project objectives
? Provide input into planning for the business and develop plans and processes to ensure effective implementation
? Provide input into establishing which resources are needed by using the most efficient and cost effective method to achieve results that meet client objectives
? Continually benchmark and optimise processes against best practice
? Formulate a project plan to define and achieve project objectives
? Liaise with OI to monitor and check quality of work produced by field staff and take corrective action when necessary
? Provide regular feedback to MANCO
Account management alignment
? Ensure detailed target control
? Address and follow-up all customer queries and problems
? Demonstrate analytical planning and creativity for future client retention and development
? Stay abreast of the market and competitors
? Meet client / customer and company performance standards and ensure subordinates do likewise
Effective administration
? Develop effective and efficient administrative systems
? Submit reports to management
? Document and manage expenditures
? Ensure necessary fixed-term salary information is submitted on-time
? Liaise with HR department regarding all problems and enquiries relating to the payment of field staff
who participated in the project
? Manage and maintain all staff performance documents and scorecards accurately and within required
deadlines
Effective budget monitoring
? Build and manage operating expenses, e.g. salaries, vehicles, local travel, etc.
? Oversee budget by accounting for discrepancies
? Oversee specific project budgets and accounting thereof
Operational excellence
? Develop, implement and maintain operational excellence, policies and procedures including standard
operating procedures
? Develop and maintain relevant database of ICs
? Process project information and forward to field force
? Ensure accurate information is recorded and quality checked
? Take corrective action where necessary
? Create and analyse operational reports and provide feedback
? Keep abreast of new developments in the industry and communicate new developments to staff and
management
? Implement and manage projects when required
? Agree on deliverables, scope and timelines with Account Manager
Effective people management
? Set, communicate and ensure goals and objectives are in line with company objectives and that agreed
goals, objectives and deadlines are achieved
? Ensure subordinates achieve key outputs as per goals set and in accordance with their job profiles
? Ensure all appraisals are effectively completed
? Recruit staff as per company policy (as required)
? Ensure all employees comply with agreed policies and procedures
? Manage subordinates’ performance, taking corrective action (in line with Code of Conduct) when staff’s
conduct or performance is not in line with company standards and provide feedback to management
? Manage performance and allocate work to teams
? Provide performance feedback
? Identify training needs and train subordinates
? Motivate, counsel and mentor subordinates, setting objectives, standards and time-lines
? Manage implementation and maintenance of the disciplinary code and grievance procedure
? Conduct monthly staff and team meetings
? Identify succession candidates
? Implement development plans for succession candidates
? Continually provide feedback at all levels
? Call cycle management
- Relevant Diploma/Degree
- 5-6 years’ relevant experience at management level
Expected salary:
Location: Nigeria
Job date: Wed, 22 Jan 2025 02:30:01 GMT