PiggyTech Global Limited (“PiggyVest”) is a financial service company that helps customers achieve financial freedom through responsible savings and on-the-go investment. PiggyVest is the largest online savings and investing platform in Nigeria. With a growing user base of over 1.2 million customers, PiggyVest is growing its suite of innovative products to further help people better at financial management and planning.
We are recruiting to fill the position below:
Job Title: Product Operations Manager
Location: Lagos
Job Type: Full-time
Job Summary
- We are looking to hire a Product Operations Manager to collaborate closely with engineering, product, and customer success teams to enhance our understanding of product impact.
- This role will focus on identifying which features deliver value, create friction, and drive customer satisfaction.
- The ideal candidate will be responsible for building scalable solutions and frameworks that empower product managers, enabling data-driven decision-making and ensuring the effective execution of our product strategy.
- Additionally, this role will support the product team by optimizing processes, streamlining workflows, and fostering cross-functional alignment across.
Job Details
- Workflow Optimization: Design, implement, and continuously refine product management workflows to enhance efficiency and execution, ensuring they align with business objectives.
- Insight Integration: Integrate insights from multiple data sources—usage analytics, feature requests, support tickets, and sentiment analysis—into business health metrics to inform product decisions.
- Cross-Functional Collaboration: Work closely with product, engineering, marketing, and customer success teams to align on product usage, feature development, and customer needs.
- Interdepartmental Communication: Act as a liaison between product teams and other departments, ensuring clear communication of requirements, priorities, and timelines.
- Customer Feedback Analysis: Collect, analyze, and distribute customer feedback to assess product performance, identifying features that add value and those that create friction.
- Data-Driven Product Improvement: Reconcile customer feedback with product usage data to improve product releases by identifying beta testers, early adopters, and product advocates.
- Product Health Reporting: Compile quarterly reports that provide a quantifiable and measurable assessment of product health, adoption trends, and user sentiment.
- Performance Tracking: Collaborate with product managers to develop dashboards and reports for tracking key performance metrics and informing decision-making.
Requirements
- Bachelor’s Degree in Business, Engineering, Computer Science, or a related field. An MBA or advanced degree is a plus.
- Demonstrate excellent written and verbal communication skills, with the ability to create clear and effective process documentation.
- Excel at building and maintaining relationships across multiple teams, including engineering, design, marketing, and customer success.
- Can effectively manage multiple initiatives, prioritize tasks, and ensure timely execution.
- Have a strong operational background and a track record of making data-driven decisions to address challenges and deliver solutions.
- 3-5 years in product operations, product management, or a related field.
- Have a proven ability to design and implement efficient workflows that enhance team productivity and scale with business growth.
- Possess strong analytical skills, including experience in data analysis, dashboard creation, and performance tracking.
How to Apply
Interested and qualified candidates should:
Click here to apply
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