Parts Counter Analyst
SUMMARY OF RESPONSIBILITIES
- To maintain up-to-date and efficient Parts Service system that will satisfy new and old customers.
- To ensure maximum sales of parts are made with little or no lost sales by providing possible alternatives.
MAIN FUNCTIONS
- Selling of parts by phone or face to face at the Parts Counter
- Accurately and promptly reference all parts enquiries
- Efficiently process all orders
- Receive, process, interpret and adequately vet all customers’ LPOs and other related enquiries for desirable selling actions
- Agree customer payment terms with reference to the line manager
- Agrees and administers customer payment documents, liaises with NGCC for payment approval
- Order and process back order items, stock transfers and documents in liaison with Parts Operations and the Logistics department
- Offer technical advice and alternative solutions to satisfy customer requirements
- Respond to any customer complaints in an efficient and timely manner
- Ensure that the Counter area is clean and tidy at all times
Requirement
- HND or B.Sc in Engineering Field or any related discipline with a minimum of 3 years relevant experience
Method of Application
Interested and qualified? Go to Mantrac Nigeria Ltd on bit.ly to apply