Ongoing Recruitment at Outsource Africa – Apply Now

SALARY: 800K

Job Summary

• Manage and direct the operations of the production department efficiently and effectively. 
• Liaise with foreign technical partners for new implementation and support– related matters.
• Upgrade the personalization solutions to handle any EMV card 
• personalization as required.
• Regular knowledge transfer and training of the production staff on all the production activities and processes.
• Liaise with the card association companies (Interswitch, MasterCard and VISA) to resolve issues relating to production as may be required from time to time.
• Provide strategic direction on production plan for the director’s ratification and IAC.
• Coordinate all production activities including monthly overtime schedule of production staff and forward it to HR unit by the 18th day of each month.
• Regularly monitor clients’ stock of cards and PERSO consumables in the vault, and liaise with clients and the Admin department for replenishment before the cards are entirely used.
• Ensure technical training is conducted twice a month to eliminate any skill gaps within the department.
• Resolve all issues relating to production with the banks, ensuring the delivery of high-quality services to customers that will attract repeat business.
• Manage all the production software licenses and ensure prompt annual renewal by the IT department.
• Constant technology research and development.
• Full compliance with the Standard Operating Procedures and Information Security Policy.
• Observe and obey the clear desk policy.
• To uphold the rule of non-disclosure and confidentiality of information. 
• Ensure wastes are shredded accordingly.
• To maintain the password rules.
• Ensure that proper records of business activities are kept and that backup of business files is done regularly.
• To adhere and comply with all ISP rules as stated therein. 
• The Executive Director may direct any other responsibilities

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This position is responsible for the management of all our projects from initiation to commissioning including the ability to use basic knowledge of general financial and accounting principles to understand and communicate how decisions affect the bottom line of projects.

• Identifying and developing new opportunities with clients.  Obtaining customer acceptance of project deliverables.
• Responsible for planning, coordination, executing, monitoring and documentation of all projects approved by the Management including preparation of user guide, training manual, working with EMV Operation to ensure UAT scripts, etc are delivered to time.
• Ensure that all project requirements, deadlines, and schedules are on track as set by the Management. Forecasts change and communicates current and projected issues.
• Responsible for submitting project deliverables, preparing status reports, and establishing effective project communication plans as well as the proper execution of said plans, ensuring delivery to quality standards.
• Conducting post-project evaluation and identifying successful and unsuccessful project elements.  Managing customer satisfaction within the project transition period.
• Take on the responsibility for a specific project or several projects within an organization working closely with the Management.
• Pro-actively engages present and future stakeholders in design, priority setting, and implementation and builds coalitions among the various stakeholders to move the project forward.
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Recognizes problems or situations that are new or without clear precedent. Evaluate alternatives and find solutions using a systematic, multi-step approach.
• Identifying and developing new opportunities with clients.  Obtaining customer acceptance of project deliverables.
• Responsible for planning, coordination, executing, monitoring and documentation of all projects approved by the Management including preparation of user guide, training manual, working with EMV Operation to ensure UAT scripts, etc are delivered to time.
• Ensure that all project requirements, deadlines, and schedules are on track as set by the Management. Forecasts change and communicates current and projected issues.
• Responsible for submitting project deliverables, preparing status reports, and establishing effective project communication plans as well as the proper execution of said plans, ensuring delivery to quality standards.
• Conducting post-project evaluation and identifying successful and unsuccessful project elements.  Managing customer satisfaction within the project transition period.
• Take on the responsibility for a specific project or several projects within an organization working closely with the Management.
• Pro-actively engages present and future stakeholders in design, priority setting, and implementation and builds coalitions among the various stakeholders to move the project forward.
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Recognizes problems or situations that are new or without clear precedent. Evaluate alternatives and find solutions using a systematic, multi-step approach.
• Develop, and initiate innovations and solutions where precedents and procedures may not exist.
• Facilitate project initiation/kick-off meeting, Prepare: project definition/scope/requirements, and ensure project scope is clearly understood by stakeholders and sign off all relevant documents prior to project implementation.
• Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Work closely with software developers to ensure development conforms with standard and manage project implementation risks.
• Play active role working closely with IT Team and other internal stakeholders in software testing and user acceptance test (UAT).
• Work closely with the EMV Team in Project Management Office to ensure software integration into company systems meets functional requirements, system compliance and interface specifications.
• Any other function as may be assigned from time to time by the Head of PMO or company management.
• Knowledge of Project Management methodologies such as SCRUM, Waterfall, Agile.