Marketing & Membership Manager at Alister Greene Consulting – Apply Now

Job Summary

• This role will be responsible for driving the membership and marketing strategies forward and getting the most out of an established and ambitious team.

Job Responsibilities

• Develop and oversee implementation of comprehensive marketing campaigns and promotions to support a wide variety of associations programs, publications and services to grow revenue
• Develop outreach and recruitment marketing materials and strategies to attract new members and ensure membership renewal of current members.
• Market the products and services of the association within and outside Nigeria.
• Conduct marketing research and intelligence on all target market segments and competitors.
• Create a positive brand for the Association.
• Relate with external Press and print media and ensure effective publicity.
• Prepare and present special reports for Executive Council.
• Attend regularly scheduled committee meetings

Membership Relations and Support

• Serve as membership expert, providing support for members and volunteers and responding to all general enquiries
• Attend to members’ requests and enquiries promptly.
• Analyze membership data and identify trends and opportunities to increase membership and retention.
• Ensure maintenance of Membership Registers/ Database
• Coordinate and supervise the activities of customer service staff.
• Resolve customers’ complaints, resentments and fears.
• Monitor and minimize turn-around time.
• Promote value of membership, including communities of practice and continuing education and networking opportunities.
• Ensure that staff comply with all regulations and rules and behave in a socially responsible manner
• Update information on walk-in clients and phone enquiries.

Qualification and Requirements

• A minimum of a first degree in any discipline.
• A related professional qualification or MSc or MBA and financial industry experience will be an added Advantage
• 3-5 years marketing and membership services experience.
• Managed a commercial membership scheme and increased member numbers
• Experience leading an organizational marketing strategy
• Decision Making Skills
• Strong interpersonal skills with the ability to communicate with senior-level business professionals
• Strong written and verbal communication skills.
• Excellent Conceptual and Analytical Skills
• Negotiation Skills
• Computer Skills