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Job Summary

• The Head of Operations will be responsible for overseeing daily activities across functions in the organization and also managing established procedures.  
• The ideal candidate will have  ability to create and maintain an efficient system of operation to support the business needs.
• The candidate should be comfortable multitasking and working cross-functionally with different business units.
• The ideal candidate will have previous experience in related fields. 

Responsibilities

• Effective Systematic implementation and alignment to all processes
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the organizational efficiency and effectiveness can be evaluated as well as identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures.
• Implements policies and procedures that will improve day-to-day operations.
• Leads coordination and integration of efforts among Human Resources, Communication, IT, Facility and Finance to produce smoother workflow and more cost-effective business processes.
• Strategic Planning and Achievement of Goal
•  Develop strategy for the company’s IT infrastructure and ensure smooth delivery and operation of IT services by monitoring systems performance
• Team Management and Alignment
• Goal Achievement
• Monitoring and Reporting
• Strategic lead on High Profile Projects
• Office Management
• Oversee and manage Operational Budget
•  Oversee the financial strategic planning of the company by evaluating its security and potential risks

Required Skills

• Must have strong organizational skills and ability to prioritize multiple tasks seamlessly with a strong attention to detail.
• Must possess very strong interpersonal skills and the ability to manage relationships.
• Excellent written and verbal communication skills
• Must be tenacious, loyal and trustworthy
• Decision-making and problem-solving skills

Qualification and other requirements

• Bachelor’s degree in Business Administration or related field
• A Post-Graduate Degree or Professional Certification is an added advantage
• Extensive and diversified background with a minimum of 10 years’ work experience of which at least three (3) must have been at a managerial/supervisory level
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat, and social media web platforms)

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