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About the job

• This role sets up, implements, drives, and continuously improves portfolio management & optimization, business intelligence, reporting, actionable intel, quantitative research & insights, and data management for Personal Banking.
• It provides direction to Personal Banking on portfolio profitability principles & practices, client pricing, and client commercialization.

Responsibilities

• Provides input into the development of the Personal Banking strategy, value propositions and related country strategies.
• Defines and tracks key success metrics across segment.
• Partners with segment to understand unique metric requirements for Personal Banking and drives adoption in client value proposition development.
• Consults and partners with segment on beyond banking initiative led revenue opportunities in Personal Banking segment.
• Provides input into Personal Banking segment teams based on new opportunities identified that would solve life problems for clients.
• Stays abreast of market, economic, and competitive developments, news, and trends and disseminates the information with the broader CHNW team as applicable.
• Measures, tracks, and optimizes the end-to-end client lifecycle at a portfolio-level, from sales to onboarding to entrenchment and retention.
• Verifies and implements parameters for key trade-offs decisions at client level (i.e. risk appetite, pricing, etc.).
• Verifies that the design and development of the Personal Banking segment’s objectives are achieved within prudent market risk and conduct parameters.
• Monitors and adheres to overall risk management and governance standards for the continued sustainability of the segment.
• Ensures appropriate recovery and resolution plans to protect the segment from any untoward event.
• Manages implementation the Personal Banking success metrics, which include client level pricing framework, behavioral metrics and data and reporting model and metrics.
• Builds and maintains reporting and analytical applications across country to enable optimal decision making.
• Partners with the Data, Finance, and Personalization teams to ensure consistent definitions and data sources, data quality, appropriate access controls, and data inputs respectively.
• Gathers and utilizes internal and external data as input into the building of the client management metrics toolbox; framework needs to be easily understood, user friendly, accessible through multiple channels (e.g., USSD, App, IB, etc.) and customisable for segment.

Qualifications

• Bachelor’s degree in related field
• 5+ years’ of experience in related industry
• Proficient in Microsoft Office suite
• Experience with developing analytical applications, applying insights to client base management (entrenchment, retention, optimisation). Data management experience.

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About the job

• To drive the acquiring strategy of the Bank through innovative self-service channels (ATM, Bulk Note Acceptor {BNA} USSD, mobile and internet banking) management and initiatives.

Responsibilities

• Effective management of the Bank’s ATM, BNA, USSD, Mobile & Internet Banking channels by liaising with various stakeholders to achieve the set targets.
• Design & implement an effective channel monitoring and support structure that will ensure improved uptime of all self-service channel products.
• Design and Implement strategies to ensure effective sales of self-service Channel products (USSD, mobile & internet Banking).
• Ensure effective risk management and compliance to all governance processes / regulatory standards as they relate to all self-service channel products (ATM, BNA, USSD, mobile & internet banking).
• Deliver on the budgeted revenue and profitability goals on all self-service channels.
• Design and Implement an ATM, BNA deployment and activation strategy across branches and offsite locations nationwide.
• Ensure continuous development & enhancement of all Self-Service Channel products by collaborating & working closely with IT dept and IDEAS team.
• Design and Implement campaign and incentive strategies that will improve the adoption and usage of all Self-Service Channel products.
• Ensure periodic training of all stakeholders across the bank network to improve Self Service Channel product knowledge.

Qualifications

• Bachelor’s degree in related field
• Certified Business Analyst Professional (CBAP). Data Analysis Certification. Project Management Certification, Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), Relevant Accounting Certification. will be an added advantage
• 7+ years’ of experience in related industry
• Proficient in Microsoft Office suite
• 3-4 years Experience in Network Support. Systems Support, Business Analysis. Project Coordination / Management., ATM Support. Postilion/ FEP Support , Internet, Mobile Banking Support, ATM Deployment. and ATM Implementation