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Job Summary:

• We are seeking a friendly, organized, and professional individual to join our eye clinic as a Front Desk/Customer Service Representative.
• The ideal candidate will have at least two years of experience in a similar role and will be responsible for ensuring a positive patient experience from the moment they arrive at our clinic.
• This role requires excellent communication skills, a strong customer service orientation, and the ability to manage administrative tasks efficiently.

Key Responsibilities:

• Greet patients warmly and check them in upon arrival.
• Ensure the reception area is tidy and presentable, with all necessary stationery and materials.
• Provide information to patients regarding clinic services, procedures, and policies.
• Address patient inquiries in person, over the phone, and via email in a timely and professional manner.
• Schedule appointments and manage the clinics appointment calendar.
• Maintain accurate and up-to-date patient records.
• Prepare and manage correspondence, reports, and documents.
• Perform data entry and manage patient databases.
• Manage office supplies and place orders as necessary.
• Coordinate with medical staff and other departments to ensure smooth patient flow and clinic operations.
• Assist with inventory management and ordering of medical supplies.

Skills:

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with electronic medical records (EMR) systems is a plus.
• Ability to handle sensitive information with confidentiality.
• Strong customer service orientation and problem-solving skills.

Qualifications:

• Education: Bachelors degree preferred.
• Experience: Minimum of 2 years of experience in a front desk or customer service role, preferably in a medical or eye clinic setting.

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Position Overview:

• The Intensivist is responsible for the comprehensive care of patients in the Intensive Care Unit.
• This role requires specialized knowledge and skills in the diagnosis and treatment of critically ill patients.

Key Responsibilities:

Patient Care:

• Provide high-quality, evidence-based care to critically ill patients.
• Perform procedures such as intubation, central line placement, and mechanical ventilation management.
• Collaborate with multidisciplinary teams to formulate treatment plans.
• Monitor patient progress and adjust treatments as necessary.

Team Collaboration:

• Work closely with other healthcare professionals including nurses, respiratory therapists, pharmacists, and other physicians.
• Participate in multidisciplinary rounds and contribute to team decisions.
• Provide guidance and supervision to junior medical staff and residents.

Education and Research:

• Engage in continuous learning and stay updated with advancements in critical care medicine.
• Participate in research projects and contribute to scientific literature.
• Educate and mentor medical students, residents, and fellows.

Quality Improvement:

• Participate in quality improvement initiatives to enhance patient care.
• Adhere to and promote ICU protocols and guidelines.

Qualifications:

• Medical degree from an accredited institution.
• Board-certified or board-eligible in Critical Care Medicine.
• Valid and active medical license.
• Proven experience in an ICU setting.

Skills:

• Excellent clinical skills and knowledge of critical care medicine.
• Strong decision-making and problem-solving abilities.
• Effective communication skills, both verbal and written.
• Ability to work collaboratively in a high-stress environment.

Working Conditions:

• The position requires long hours and shift work, including nights, weekends, and holidays.
• The role involves exposure to patients with infectious diseases.

Physical Requirements:

• Ability to perform physically demanding procedures.
• Stamina to work long hours under stressful conditions.