Application Officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 3 years
- Location Lagos
- Job Field Travels & Tours 
Job Description
- The firm is looking for a competent client relationship officer. This is a customer service position.
- The position requires you to provide excellent customer service to our clients and the office team.
- Experience in immigration law is not essential. However, experience in working in a business and office environment, and getting tasks done in a short time is essential.
Responsibilities
- Fill in Client records and forms
- Check and process clients’ documents
- Analyze clients documents
- Scan and Upload documents
- Fill forms online
- Analyse situation and issues
- Check for errors in documents
- Sell service to prospective clients
- Collect Client information and fill out application forms
- Liaise with clients daily
- Assist clients with knowing the range of services offered
- Demonstrate good knowledge of services to clients
- Greet clients in a friendly, polite, and professional manner
- Educate clients about current immigration developments and trends
- Ring up clients, respond to emails, meet face to face, and chat with clients to take payments, and you issue receipts
- Contribute to the team’s daily sales goals
Job Requirements
- Minimum of 3 years work experience
- B.Sc / HND Degree holder of any discipline from a reputable institution
- Must have experience working in a business/office environment
- Must have good data analysis skills
- Must be good in business research
- Must be good at data entry
- Must be able to follow set company rules and standards
- Minimum of Second class lower or its equivalent.
- Must have good interpersonal and organizational skills
- Must have good knowledge of basic computer applications ie Microsoft Word, chrome etc.
- Must have excellent verbal communication skills
- Strong orientation towards providing excellent customer service
- Basic math skills
- High attention to detail
- Demonstrated selling skills
- Ability to maintain a professional appearance
- Must reside in Lagos. Must be able to travel to the office early at normal office hours.
- Fluent in spoken English.
- Must have good writing ability/skills.
- Must have good research and fact-finding abilities/skills.
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Method of Application
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