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Operations Management

• Administration and oversight of all ICT functions.
• Providing technical support across the company
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems, software, telecoms, and networks
• Diagnosing, repairing faults and resolving network issues.
• Responding in a timely manner to service issues and requests.
• Speaking to customers (staff) to quickly get to the root of their problem.
• Providing timely and accurate customer (staff) feedback.
• Talking customers (staff) through a series of actions to resolve a problem.
• Following up with vendors/clients to ensure the problem is resolved.
• Repairing and replacing equipment as/when necessary.
• Testing and evaluating new technologies.
• Regular scheduled maintenance on networks, hardware and software.
• Ensuring security of hardware, network and data with proper security policies and software.
• Creation, implementation and review of disaster prevention and recovery policies
• Providing regular weekly/monthly reports and feedback to the cooperate office all related ICT issues
• Receiving and administration of corporate office support and oversight assistance on all related ICT issues (on-site or remotely)
• maintain an inventory of all hardware and software including administration of software licensing

Education, Qualifications & Experience

• Minimum academic qualification of a B.Sc. in Computer Science or any related course.
• Minimum of 2year relevant work experience.
• Full working knowledge of the Microsoft office package is required especially with spreadsheet software (Excel)

Key Skills & Competencies:

• Exceptional oral, written and presentation skills are required for this role
• Hands on experience in troubleshooting, ICT helpdesk and customer
• Excellent knowledge of best practices around management, control, and monitoring of the organization’ infrastructure
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure laptop/desktop hardware
• Familiarity with backup and recovery software and methodologies
• Great at organizing, prioritizing and multitasking
• ITIL V3, Cisco, CompTIA+ or BCNE training.
• Having a working knowledge of common information technologies and systems
• Managing multiple users simultaneously while maintaining high customer service standards
• Communicating smoothly to the staff when & while resolving their technical issues.
• Troubleshooting common ICT problems

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