Latest Jobs at Bricklane Consulting – Apply Now

Job Description

• We are looking for an organized, experienced Storekeeper to be responsible for all stock, staff management, and planning promotional campaigns for the store.

Responsibilities

• Keeping a record of sales and restocking the store accordingly.
• Managing and training store staff.
• Planning promotional campaigns for new products or specials.
• Ensuring that the store is kept clean and organized.
• Mediating any confrontations between staff and clients, and de-escalating the situation.

Requirements

• OND / HND in related course with 2-3 years experience.
• Must be organized and punctual.
• Well-presented and professional.
• Prior experience in retail, preferably in a management position, would be advantageous.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office.
• Gender: Male

Salary

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Job Description

• Respond to customer inquiries via phone, email or chat in a courteous and timely manner. Keeping front desk tidy and presentable with all necessary material
• Knowledge of principles and process for providing customer service. This includes; customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Contribute to development and customer satisfaction of the company and work with the team to strategically execute main goals which is growth.
• Greeting and welcoming desks as they approach the front desk.
• Collaborate with other departments to escalate and resolve complex customer problems.
• Maintain accurate records of customer interactions, transactions and inquiries in our CRM system.
• Stay knowledgeable- about products/services, pricing and company policies to provide accurate information.
• Collect, monitor, Handle and resolve customer complaints and issues with empathy, professionalism and maintain a high degree of client satisfaction.
• Uphold our company’s commitment to delivering exceptional customer experiences

Requirements

• Candidates should possess an SSCE / OND / NCE qualification.
• Strong problem – solving and decision-making abilities.
• Excellent time management and
• organizational skills.
• proficiency in using Microsoft office suite
• Proven Experience as a customer service representative

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