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Key Responsibilities

• Oversees the day-to-day operations of the business
• Supports CEO in strategy execution
• Responsible for enshrining a “service mindset” within employees
• Responsible for upholding service standards across all locations
• Ultimately responsible for managing customer experience across all touch points
• Oversees inventory management and bookings across platforms
• Develops and implements customer feedback mechanisms
• Develops and oversees implementation of service delivery initiatives (mystery shopping, customer satisfaction surveys, net promoter score, etc.)
• Develops customer experience reports
• Oversees resolution of customer complaints
• Vendor management (onboarding, evaluation, suspension, de-listing, etc.)
• Oversees sales reporting.

Requirements

• Interested candidates should possess relevant qualifications with 2 – 3 years experience.

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Job Description

• Develop and implement marketing strategies.
• Identify and reach out to potential clients.
• Manage client relationships.
• Negotiate contracts.
• Achieve sales targets.
• Analyze market trends.
• Conduct market research.
• Collaborate with various departments.
• Plan and execute marketing campaigns.
• Utilize various channels such as social media, email marketing, and advertising.
• Generate leads.
• Drive revenue growth.

Requirements

• Candidates should possess relevant qualifications and work experience.