Job Vacancies at Myrtle Management Consultants – Apply Now

Job Description

• Respond to any issues and follow-up by coordinating with the appropriate departments or field team
• Support all users and help them get the most out of our apps
• Contribute and share ideas to decrease the workload and improve the quality & speed of customer support
• Be a key player in building a support team in a challenging growth environment
• Manage appointments, enquiries or complaints from customers or clients.
• Manage relationships with technology vendors and service providers, overseeing contracts, negotiations, and ensuring that external services meet the company’s standards.
• Implement robust cybersecurity measures and ensure compliance with industry regulations and data protection standards, safeguarding sensitive transportation data and customer information.
• Accurately and efficiently address any issues or disputes with customers.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers’ service work order and service contract, standard operating procedures, SLAs are followed and update
• Overseas communications, timely responses to emails and requests (internal and external)
• Various reporting responsibilities as needed

Qualifications

• 5 years of experience in the related field especially working for a transport mobility company, bank, telecommunication etc 
• Exceptional understanding of customer journey mapping and customer feedback analysis.
• Strong leadership, coaching, and team-building skills.
• Excellent communication and interpersonal abilities
• Data-driven mindset, with the ability to translate data into actionable insights.
• Knowledge of customer experience technology tools and platforms.
• A track record of successfully implementing customer-centric strategies and driving results.
• Passion for creating and fostering a culture of customer-centricity.

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Job Description

• Managing all technology-related operations, systems, and infrastructure within the organization.  ensures that technology functions smoothly and efficiently to support the business’s objectives.
• Regularly assessing the performance of IT systems and operations to identify areas for improvement and optimization. This evaluation is crucial for maintaining the effectiveness and security of technology assets.
• Developing and implementing IT policies and procedures to ensure that technology operations align with the organization’s goals, compliance requirements, and best practices. These policies help standardize technology usage and security protocols.
• Manage relationships with technology vendors and service providers, overseeing contracts, negotiations, and ensuring that external services meet the company’s standards.
• Implement robust cybersecurity measures and ensure compliance with industry regulations and data protection standards, safeguarding sensitive transportation data and customer information.
• Develop and maintain efficient incident response procedures, ensuring rapid resolution of system failures and technology-related issues.Plan and manage the IT department’s budget, allocating resources effectively and cost-efficiently to support technology initiatives and infrastructure maintenance.
• Collaborate with other departments, such as operations and logistics, to identify opportunities for technology integration that improve transportation efficiency and customer experience.

Qualifications

• 5 years of experience in the related field
• Experience in backend and front end IT development
• IT Product development , deployment and management
• Proven experience in IT leadership roles, particularly in the transportation or logistics sector.
• In-depth knowledge of transportation-related IT systems, including ticketing, scheduling, and fleet management.
•  Strong strategic planning and problem-solving abilities..
• Familiarity with data security and regulatory compliance in the transportation industry.
• Exceptional communication and interpersonal skills.
• Strong communication and interpersonal skills to interact effectively with internal and external stakeholders.
• Adept at staying current with technology trends and innovations

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