Job title: Job Vacancies at Hapag-Lloyd
Company:
Job description: Hapag-Lloyd – With a fleet of 258 modern container ships and a total transport capacity of 1.9 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. The Company has around 14,000 employees and 400 offices in 135 countries. Hapag-Lloyd has a container capacity of 2,9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 115 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. Hapag-Lloyd is one of the leading operators in the Transatlantic, Middle East, Latin America and Intra-America trades.We are recruiting to fill the following positions below:1.) Berth Planning & Terminal Performance SupervisorJob Location: Onne, Rivers
Job type: Full TimeAbout the Job
- To drive day-to-day berth prospect agreements with terminals, focusing on the fast turnaround of vessels to meet network requirements.
- Monitors operational progress and drives proforma optimizations in collaboration with Network Execution.
Your Tasks
- In coordination with Network Execution – liaises with the terminal operator to ensure the most optimal berthing lineup for incoming vessels and proactively monitors ETA and ETC progress.
- Create/maintain a master-berthing plan with ideal vessel placement positions considering forecasted volume, crane intensity, expected rates of production, and yard utilization
- Formulate reports & Visual Management for the terminal performance team based on the defined KPIs and leading measure (Berth delay Situation Report / Weekly Operation Report)
- Monitors congestions & contingencies (Weather/ Strikes/ Accident), predict the impact and pro-actively work with Network Execution for recovery
- Creates & maintains the Regional Berthing Playbook, not limited to terminals’ preference, the alignment, and strategies for negotiation.
- Optimizes the berth plan to secure T/S connections and maximize vessel utilization as per the plan defined by Cargo Control and TS Regional teams
- In coordination with Network Execution and Area Marine Ops Manager ensures minimum waiting time outside port for incoming vessel
- Monitors terminal operations to ensure work is flowing in accordance with defined processes.
- In coordination with Area Marine Ops Manager / Coordinator, ensures Cut Run operations are executed as planned where advised by Network Execution
- Manages critical vessel connections to optimize dwell time
- Identifies opportunities for cost reduction and cost control.
- Supports contract negotiations with vendors, evaluating that all established requirements are met.
- Supports and promotes new business processes for smoother workflows.
- Uses Portchain Connect for aligning berth windows with those Terminals that are connected.
- Responsible for timely maintenance of Terminal information in Ankeri for locations within scope
- Ensures accuracy and timeliness of updates to ensure the Terminal has the latest most up-to-date information.
- Conducts port call reviews of vessel calls to assess and address areas of improvement
- Monitor TDR / TPFREP data quality check (for operational performance perspective)
- Monitor and update external and internal systems
- Represent the company within the port community, maintaining positive relationships with port authorities, pilot stations, and other relevant entities
Key Performance Indicators (KPI’S)
- Port Productivity
- Planned vs Actual port stay
- Waiting time
- Pre- / Post Idle time
Your Profile
- Bachelor’s Degree in Marine Studies, Logistics, Supply Chain Management, or a related field, or experience as a Nautical Officer.
- Proven experience in port and terminal management, with a focus on berth planning, port operations, and hub management.
- Strong knowledge of port operations, vessel scheduling, and terminal activities.
- Excellent communication and negotiation skills, with the ability to build relationships with key stakeholders.
- Knowledge of relevant regulations and industry standards in port and terminal operations.
- Strategic mindset and the ability to develop and implement effective plans and initiatives.
- Strong analytical and problem-solving abilities to drive operational improvements.
- Familiarity with port and terminal management software and tools.
- Ability to work effectively in a fast-paced, dynamic environment.
We Offer
- The opportunity to introduce solutions of which you are personally convinced
- Excellent opportunities for further development, supported by a spacious range of training and development opportunities
- Competitive remuneration
- Health and life Insurance benefit.
2.) Customer Service Officer, Export DocumentationJob Location: Onne, Rivers
Job type: Full TimeAbout the Job
- The holder of this position is responsible for ensuring correct bills are issued and customers invoiced are timeously sent. Knowledge of Hapag-Lloyd products and ensuring customer requirements are met.
Your Tasks
- Receive shipping instruction directly or via EDI /QSC
- Create Maritime Transport Documents and assign transport parties/QSC
- Retrieve Revenues and cross check with sales department /QSC
- Create prepaid invoices
- Liaise with Operations for confirmation of Loaded containers
- Release Maritime Transport Documents and Invoices
- Supply authorities with manifest data
- Transmit manifest to all relevant Customs & NPA
- Handle customs Clearance
- Clarify all customer queries
- Provide customers with shipping details
- Communicate with customer in case of exception handling of shipments
- Handling and execution of internal security requirements
- Customers deadline 24 hours prior loading
- Invoicing completeness 2 days after vessel has sailed/QSC
- Invoicing accuracy
- Issue Telex Release instruction or MTD
Key Performance Indicators (KPI’S)
- Manifest submission to NPA within 48 hours after sail of vessel
- Vessel cleanup, 48 hours after vessel sailing
- To ensure no manual SI
- Receive export documents from customers 48 hours prior vessel arrival
Your Profile
- Candidates should possess a University Degree.
- Minimum 3-5 year of experience in a customer service role, preferably in the maritime sector
- Excellent communication skills.
- Comprehensive knowledge of FIS and other HL systems.
- Working knowledge of MS Office.
- Result driven team player with a proactive attitude.
- Ability to work under pressure.
- Goal and deadline driven.
- Good time management skills.
- Receptive and be able to grasp new ideas and motivate oneself for personal development.
We Offer
- The opportunity to introduce solutions of which you are personally convinced
- Excellent opportunities for further development, supported by a spacious range of training and development opportunities
- Competitive remuneration
- Health and life Insurance benefit
We Offer
- The opportunity to introduce solutions of which you are personally convinced
- Excellent opportunities for further development, supported by a spacious range of training and development opportunities
- Competitive remuneration
- Health and life Insurance benefit
3.) Customer Service Officer, Import DocumentationJob Location: Onne, Rivers
Job type: Full TimeAbout the Job
- The holder of this position is responsible for ensuring correct bills are issued and customers invoiced are timeously sent. Knowledge of Hapag-Lloyd products and ensuring customer requirements are met.
Your Tasks
- Issue correct invoice to customers and ensure invoices are sent timeously.
- Receiving all import docs daily and processing Import Releases against freight/landside charges due, bill of entry, cargo dues and original bill of lading.
- Receiving and updated FIS with surrendered OBL
- Maintain FIS to show release status and Payment and Document retrieval status
- Updating the internal system FIS and Navis with release details.
- Archiving of vessels and keeping files in line with ISO standards.
- Clearing OUFC report
- Customer Problem Solving
Key Performance Indicators (KPI’S)
- Issue and send invoice within 30 minutes after receiving request.
- Ensure zero error in release documentation.
- Issue delivery order to customers within 30 minutes of receiving release documents
- Send delivery orders to terminals within one hour after release of shipment.
- Clearing OUFC report daily as generated from FIS.
Your Profile
- Candidates should possess an University Degree.
- Must have 3-5 years of experience in a customer service role, preferably in the maritime sector
- Excellent communication skills.
- Comprehensive knowledge of FIS and other HL systems.
- Ability to work under pressure.
- Goal and deadline driven.
- Working knowledge of MS Office.
- Result driven team player with a proactive attitude.
- Good time management skills.
- Receptive and be able to grasp new ideas and motivate oneself for personal development.
We Offer
- The opportunity to introduce solutions of which you are personally convinced
- Excellent opportunities for further development, supported by a spacious range of training and development opportunities
- Competitive remuneration
- Health and life Insurance benefit
Similar JobsHottest JobsJob SeekersEmployersTools & ResourcesConnect with usCustomer Care
09134259221
(9am – 5pm) weekdays
info [at] jobgurus.com.ngCopyright © 2025 Jobgurus.com.ng – Latest Jobs in Nigeria 2025. All right reserved.
Expected salary:
Location: Nigeria
Job date: Mon, 24 Feb 2025 23:26:40 GMT