Job Opportunities at Majeurs – Apply Now

Job Summary

• We are hiring a Customer Service Executive with excellent communication skills and a great work ethic to manage customer request and complaints ensuring they receive stress-free services/support and all their needs are met timely.
• To be successful in this role, you should be customer-focused, detail-oriented, and efficient.
• You should be polite, reliable, knowledgeable, and adaptable.
• Ability to meet set targets and performance standards.
• Clear and respectful communication.
• Analyse customer issues and provide appropriate solutions.
• Handles customer issues and conflicts professionally

Responsibilities

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.
• Keep records of customer interactions, follow up on customer order and send report.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Update database and give report.
• Work with sales team by following up appointments with customers.
• Update customers’ records.
• Reaching out to customers through calls and messages.
• Escalate customers’ complaints to appropriate team.
• Fulfilling tasks set out by supervisors.

Requirements

• Candidates should be a graduate of Business Administration, Mass Communication, etc.
• 5years of experience.
• Proximity to Surulere is an added advantage.
• Furniture or Interior Decoration knowledge is an added advantage.

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Job Summary

• You should be polite, reliable, knowledgeable about furniture, and adaptable.
• Clear and respectful communication.
• Good attitude towards work.
• Meeting deadlines and punctuality is paramount.

Responsibilities

• Setting goals and developing plans for business and revenue growth
• Researching, planning, and implementing new target market initiatives
• Pursuing leads and moving them through the sales cycle
• Developing quotes and proposals for prospective clients
• Setting goals for the business development team and developing strategies to meet those goals.
• Increasing the value of current customers while attracting new ones.
• Forecasting sales targets and growth projections.
• Identifying market opportunities through meetings, networking and other channels.
• Meeting existing and potential clients and building positive relationships.
• Liaising with colleagues to develop furniture sales and marketing strategies.
• Preparing financial projections and furniture sales targets.
• Executes business strategies that are in line with organisational objectives.
• Preparing sales presentationsand participating in sales meetings.
• Demonstrable ability to solve problems and meet work demands and deadlines.
• Enhance current portfolios, and explores new business opportunities.
• Producing furniture/sales reports for management.
• Attending, exhibitions, conferences and industry events.

Requirements

• At least 5 years of experience in similar capacity and crafting
• A minimum of a Bachelor’s Degree in Marketing, Finance, Management or related course from a reputable Institution.
• High-level communication skills
• Interior design skill
• Colour identification
• Stakeholder management skills
• Proven ability to negotiate
• Experience with design and implementation of business development strategy
• Conflict resolution
• The ability to self-motivate and motivate a team
• Experience meeting and exceeding targets
• Ability to manage complex projects and multi-task.
• Excellent organizational skills
• Proficient in the use of Microsoft tools (Word, Excel, Powerpoint, Outlook)
• Furniture knowledge is an added advantage.

Benefits

• Competitive bonus
• Exciting benefits
• A skills and knowledge enabling environment.

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