Job Openings at Quidax – Apply Now

What you’ll be doing

• As an intern in the Fiat Operations Team, your primary focus will be on assisting and learning from various aspects of our operations. Your responsibilities will include providing support to our customer success team, actively participating in brainstorming sessions, and contributing to the overall enhancement of our fiat products under the guidance of experienced professionals.
• You will work closely with customer support teams to gain insights into customer interactions and identify potential areas for improvement. During brainstorming sessions, your role will be to contribute ideas and learn from the creative process of product enhancement. Collaborating with cross-functional teams, you will assist in translating these ideas into actionable plans aligned with our product development goals.
• A significant part of your learning experience will involve data-driven decision-making. You will have the opportunity to analyze relevant data, under supervision, to gain insights into customer behavior, preferences, and market trends. Your contributions will play a supportive role in formulating strategies to optimize the performance and features of our fiat products.
• Additionally, you will actively participate in specific projects within the Fiat Operations Team, gaining exposure to various aspects of product development, customer support, and operational processes. This internship is designed to provide you with a well-rounded learning experience, allowing you to contribute and learn from the team’s objectives while developing valuable skills in the financial and crypto space.
• Your dedication and willingness to learn will be crucial to your success in this internship, providing you with the opportunity to explore and contribute to a dynamic and evolving field within the financial industry.

What your day-to-day looks like

• Sync with your team lead on the direction for the week/day.
• Brainstorm with the team to come up with cool ideas.
• Support Customer Success team in understanding and addressing customer requests.
• Collaborate with cross-functional teams to put checks in place to prevent losses.
• Join in an argument about some random stuff.

What you need to have

• 0-1 year experience in customer success, ideally in the FinTech space.
• Basic knowledge of Microsoft Excel
• Excellent communication and interpersonal skills
• Analytical and process-oriented mindset
• Be obsessed with data and building products.

Nice To Haves

• You’re truly invested in the tech space.
• You’re open to new working ways and are not afraid to question current structures and ways of doing things.
• Love for Fintech/Crypto Products.

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What your day-to-day looks like

• Create and construct Revenue Assurance measures, reporting systems and visual displays, with the primary objective of minimising revenue losses and identifying revenue recoveries and cost-saving opportunities.
• Evaluate Revenue Assurance controls, reporting and dashboards to detect risks associated with revenue and propose, execute, and oversee remedial measures.
• Conduct analysis and manipulation of diverse internal and external data sources to produce practical insights.
• Conduct independent study to discover potential prospects or cases of generating income or excessive billing.
• Produce business case and/or cost benefit statements to justify analysis and significant discoveries for potential revenue recovery possibilities.
• Cooperating with essential stakeholders from various departments to address problems or discover and execute initiatives that enhance operational procedures.
• Provide assistance in process automation, including technical and analytical support to operational and management teams as needed.
• Identify potential ways to utilize advanced analytics, particularly predictive analytics, in order to achieve improved business results.
• Assist in the implementation of data stewardship and data governance activities and initiatives as required.

What you need to have

• Bachelor’s degree from a recognized university (Most preferably in Mathematics, Statistics, Engineering and Accounting ).
• 3-5 years of demonstrated business reporting and analytical experience, preferably within the Financial industry.
• Experience analyzing, manipulating, transforming, and interpreting large and complex datasets (i.e., millions of rows in excel).
• Technical Aptitude and Intermediate knowledge of database queries, structures, and data management principles. SQL, Excel/VBA, Big Query.
• Experience with one or more current BI and visualization tools such as Tableau and Power BI.
• Exceptional analytical and problem-solving skills; and highly detail oriented.
• Excellent interpersonal and communications skills with ability to work with cross-functional teams.
• Strong planning and organizational skills and ability to contribute to and support multiple projects in a high-paced performance environment.

Nice To Haves

• Crypto experience
• Fintech experience

Our core values are:

• Simplicity: as the sign of great understanding and empathy.
• People: investing in our people and making the work experience a remarkable one
• Integrity: being true & honest; to ourselves and those counting on us.
• Customers: the reason we exist because customers exist, so we love and respect them.
• Excellence: doing things in a first-class way, going above and beyond.
• Discipline: leadership and doing what you say you would, no matter how we feel.