Job Openings at Project Growth – Apply Now

Job Description

• Our client, a dynamic SaaS brand in the event management sector, is seeking a Customer Success Manager to join their team.
• This role is essential for ensuring the smooth operation of events, managing client relations, and maintaining high levels of customer satisfaction.
• The ideal candidate will have experience in customer success within a B2B environment, preferably with a background in agency work or event management.

Key Responsibilities

• Daily Event Tracking: Monitor and update the ticketing system with upcoming event dates, ensuring all details are accurate and up-to-date.
• Participant Follow-Up: Regularly follow up on events to gather data on participant numbers and overall success.
• Support Request Management: Handle incoming support requests from clients, providing timely and effective solutions.
• Weekend Support: Availability to handle support requests during weekends, ensuring continuous client assistance (if applicable).
• Testing Assistance: Collaborate with the technical team in testing for bugs and ensuring the smooth functioning of the event management platform.
• Event Creation and Administration: Assist clients in creating and setting up events using the Admin tool, ensuring they are comfortable and proficient in its use.
• Event Support: Provide ongoing support during events, including admin approvals and assistance as needed.
• Submission Management: Download and organize player submissions for clients upon request.

Qualifications

• Experience with CRM systems, ideally HubSpot.
• Background in B2B environments, preferably in agency settings or event management.
• Familiarity with event management processes and client support.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

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• Our client is looking for a Digital Product Quality Assurance Associate to join their growing team: a homeware e-commerce brand.
• In this role, you will play a pivotal role in ensuring the quality and functionality of our digital products, primarily focusing on our websites across the portfolio.
• You will work closely with cross-functional teams, including engineering, design, and project management, to maintain the highest quality standards and enhance the overall user experience.

Key Responsibilities

• Website Testing: Conduct thorough testing of our websites, including functionality, usability, compatibility, and performance across various browsers, devices, and operating systems.
• Quality Control: Identify and report defects, inconsistencies, and usability issues, and work closely with the development team to resolve them.
• Regression Testing: Perform regression testing to ensure that previously identified issues have been successfully addressed without introducing new problems.
• User Acceptance Testing (UAT): Collaborate with stakeholders to plan and execute UAT, ensuring that digital products meet user requirements and expectations.
• Issue Tracking: Use issue tracking and project management tools to log, prioritize, and monitor the progress of defect resolution.

Qualifications

• Prior experience with manual testing in a DTC / eCommerce environment.
• Familiarity with testing methodologies, tools, and best practices for digital products.
• Fluent English – written and spoken.
• Excellent attention to detail, communication, and collaboration skills.
• Strong problem-solving skills and an analytical mindset.
• Proficiency in using testing and issue tracking tools – ideally experience using ClickUp.
• Experience with test automation tools is a plus.
• Flexibility to work full-time hours within a 9 AM EST  to 6 PM EST timeframe.

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