Job Openings at Netcom Africa – Apply Now

Objective & Summary

The job holder will be responsible for aligning business objectives with management of employees in designated business units. These include but not limited to; driving the performance management system, Capability Programs and providing HR advisory to Staff and Line Managers on diverse HR functions: Recruitment, Productivity, Employee Engagement, and other HR projects as may be assigned.

Key Duties & Responsibilities

Performance Management

• Drive the Performance Management process using the Balanced Scorecard Framework via active collaboration with VPs and Line Managers in developing and or updating KPIs and measurement indices
• Schedule and drive the company quarterly performance reviews
• Provide strategic advice and guidance/improvement on the performance management framework
• Analyze the impact of employee performance interventions on organizational performance; provide reports to the management
• Manage performance issues; identify, update and drive policies & interventions for resolving performance issues
• Consult with line managers and VPs; providing HR guidance and advisory as required.

Talent Acquisition

• Own and drive assigned business units’ Talent Acquisition and capability Developmental process i.e., Staffing, performance management and L & D needs
• Identify training needs, monitor training programs to ensure that training objectives are met in line with a defined L & D framework.
• Adhere to all TL9000 requirements; continually review all process within the HR Department and make recommendations on improvements.

Other Responsibilities

• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Provide first-line advisory and support to Managers and staff regarding Netcom’s HR policies and procedures to reinforce our rules of engagement vis-à-vis staff understanding of same.
• HR related projects as may be assigned

Requirements

• Bachelor’s Degree in a related field
• Professional certification e.g CIPD, CIPM, SPHR or SHRM (Active membership) is a plus
• 4 years’ HR Generalist experience; at least 2 years in Performance Management role (Scorecard framework experience is an advantage)
• Advanced knowledge and use of the balanced scorecard system
• General knowledge of HR business partnering and dynamics
• Advanced use of Microsoft Office Suite; MS Dynamics 365 ERP or related enterprise applications
• Experience coordinating and driving L & D/capability programs
• Experience in design and implementation of innovative and engaging employee engagement initiatives
• HR Data Analysis using relevant analytical tools; Power BI etc.
• Communication & Presentation skills
• Strong analytical and problem-solving skills.
• Telecom/ISP industry knowledge is preferred

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Objective & Summary

Reporting to the Head, Business Development this role is responsible for generating leads, initiating and developing client relationships.

Key Duties & Responsibilities

Account Management

• Ensure quarterly sales target are met
• Upsell new solutions to existing clients
• Account Management to ensure client satisfaction on network
• Ensure zero churn of client
• Build personal relationship with client’s management/I.T contact
• Assist in the management of new projects/installations with engineering team to ensure project delivery to client’s satisfaction
• Establish and maintain relationships with engineering, procurement, finance and legal team on a day-to-day basis to ensure best/un delayed service to our clients
• Assist billing team to resolve payment delays from clients
• Ensure timelines are followed and communicated to clients.
• Provide assistance to engineering team, provide all information to deliver best quote and proceed    with surveys/installation.
• Regularly provide feedback/updates from clients.
• Provide support to best manage outages or maintenance activities
• Ensure client’s KYC are properly filled; contract, welcome pack to be sent post installation, renewals etc.
• Proficient in workflow of SAR – new deals, upgrades, demo upgrades (to test), downgrades, modifications, change management forms, etc.
• Ensure SLA are all updated and shared to client
• Manage and prioritize all tasks appropriately on a daily basis to ensure no delays
• Communicate/escalate issues to engineering or management to improve Netcom services

Research and Reports

• Keep management informed by submitting activity results and reports, such as daily call reports, weekly work plans, monthly and annual activity reports.
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommend changes in products, service, and policy by evaluating results and competitive developments.

Internal Relationship Management – liaise & collaborate with:

• Finance – on the work flow of Service Activation Requests – new deals, upgrades, demos, downgrades, modifications, change management, etc.
• Billing -to negotiate pricing within approved margin
• Day to day operational business solutions interface between departments
• Legal – to ensure the aspects of contract, signing, service contracts, revisions are done.
• Ensure SLA’s are all adhered to and all documentation is up to date.

Requirements

Essential Skills / Knowledge

• Experience with both Microsoft operating system and Apple operating system       
• Strong verbal and written communication.
• Good presentation skills for business reports
• Ability to organize and conduct purposeful Departmental/ Unit meetings
• Ability to develop and maintain business relationships with internal and external stakeholders.

Desirable Skills / Knowledge

• A polite, friendly and diplomatic behaviour
• Outgoing and reliable personality
• Speak Confidently and firmly
• A passion for selling
• Opportunistic in approach
• Ability to communicate with people at all levels
• Ability to organize and conduct purposeful meetings
• Establish and build a strong relationship with management of Netcom clients
• Strong prospecting and negotiation skills
• A high degree of self-motivation
• Resilience and persistence
• Persuasiveness
• Quick thinker
• Problem solver
• See it, own it attitude
• Time management skills
• Ability to do multiple tasks at once
• Self initiative, but also able to work as part of a team
• Ability to generate ideas
• Strong administrative skills
• Good understanding of Microsoft operating systems.
• Able to use properly MS Word, Excel and Power-point
• Education and/or Professional Qualifications
• Graduate degree qualification is essential.
• Affiliation to professional bodies
• Minimum of 5 years post-qualification experience