Job Openings at Leatherback – Apply Now

• Provide prompt and courteous customer support through various communication channels (phone, social media, email, and chat).
• Address customer inquiries, resolve issues, and provide appropriate solutions in a professional and empathetic manner.
• Escalate complex cases to higher tiers of support as needed.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with cross-functional teams to ensure seamless resolution of customer concerns.

Requirements:

• Minimum educational requirement: HND holder or BSC holder
• Previous experience in customer support or related fields is preferred.
• Strong communication and interpersonal skills are essential.
• Proficiency in using support tools and CRM software is an advantage

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JOB SUMMARY

• The Key Account Manager will play a pivotal role in nurturing and expanding our relationships with key clients in the specified industry.
• You will be responsible for developing strategic account plans, understanding client needs, and implementing solutions to drive growth and maximize customer satisfaction. 
• The ideal candidate will possess strong communication skills, a deep understanding of the specified market, and a track record of  up and Cross selling as well maintaining successful client relationships.

KEY RESPONSIBILITIES:

Client Relationship Management:

• Develop and maintain strong, long-lasting relationships with key clients.
• Serve as the primary point of contact for client inquiries, concerns, and escalations.
• Conduct regular business reviews with clients to assess satisfaction, address issues, and identify opportunities for growth.

Account Planning and Strategy:

• Develop comprehensive account plans outlining strategies for revenue growth, client retention, and market expansion.
• Identify key decision-makers within client organizations and establish rapport to facilitate effective communication and collaboration.
• Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic account initiatives.

Cross-functional Collaboration:

• Collaborate closely with internal teams across the entire business to ensure alignment on client objectives and priorities.
• Coordinate the resolution of client issues and challenges by engaging appropriate stakeholders and resources.
• Champion the voice of the client within the organization, advocating for solutions that meet their needs and preferences.

Sector Performance Monitoring and Reporting:

• Track key account metrics and performance indicators, providing regular reports and insights to the Sector Sales Director.
• Monitor client satisfaction scores, transaction volumes, revenue forecasts, and other relevant metrics to assess account health and identify areas for improvement.
• Utilize data-driven insights to make informed decisions and optimize account management

QUALIFICATION AND EXPERIENCE:

• Bachelor’s degree in Business Administration, Marketing, Finance, Economics, or related field is required.
• Proven track record of at least 3-5 years in key account management, business development, or sales roles within the specified sector.
• Demonstrated success in managing and growing large client accounts, preferably within a specified sector.
• Experience in conducting market research, competitor analysis, and developing strategic account plans to drive revenue growth and market expansion.
• Excellent communication skills, both written and verbal, with the ability to present complex information clearly and persuasively to clients and internal stakeholders.
• Results-oriented mindset with a focus on achieving targets, exceeding client expectations, and delivering measurable business outcomes.

SKILLS AND ATTRIBUTES:

• Exceptional interpersonal skills with the ability to build rapport, foster trust, and establish long-lasting relationships with clients.
• Proactive and customer-centric approach with a commitment to delivering high-quality service and addressing client needs promptly and effectively.
• Adaptability and resilience to navigate challenges, overcome obstacles, and thrive in a dynamic, fast-paced environment.
• Strategic thinking and problem-solving abilities with a focus on identifying opportunities, mitigating risks, and driving continuous improvement.

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