Retail Associate (Lekki Phase 1)
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Lagos
- City Lekki
- Job Field Sales / Marketing / Retail / Business Development 
Job Description
- We are looking for results-driven Retail Associates to be responsible for the overall store management at our Lekki store.
- The successful candidates will be able to enhance customer satisfaction, meet sales and profitability goals and manage the store effectively as per company policies.
- Candidates will have the most success if they have a background in sales, customer service or marketing.
- We don’t care about degrees or qualifications just a strong work ethic, integrity and a willingness to learn
Duties and Responsibilities
- Cultivate excellent product knowledge
- Guide customers to making purchases and close transactions
- Respond to customer enquiries and make best effort to resolve complaints
- Maintain good cleanliness and good decorative order in the physical premises
- Manage stock levels and ensure availability of inventory in-store
- Make sure the POS is working
- Ensure supply of all office consumables
- Ensure timely opening of the store
- Arrange store display in an inviting fashion
- Accept repairs and ensure they are dispatched and returned in a timely fashion
- Enforce company policies
- Execute company promotions and offers
Requirements
- Excellent spoken and written English.
- You will be administered a diction test
- Tech-savvy and comfortable using computers and software
Skills:
- Ability to speak a major Nigerian languag
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Method of Application
Job Description
- We are looking for results-driven Retail Associates to be responsible for the overall store management at our Ikeja store.
- The successful candidates will be able to enhance customer satisfaction, meet sales and profitability goals and manage the store effectively as per company policies.
- Candidates will have the most success if they have a background in sales, customer service or marketing.
- We don’t care about degrees or qualifications just a strong work ethic, integrity and a willingness to learn
Duties and Responsibilities
- Cultivate excellent product knowledge
- Guide customers to making purchases and close transactions
- Respond to customer enquiries and make best effort to resolve complaints
- Maintain good cleanliness and good decorative order in the physical premises
- Manage stock levels and ensure availability of inventory in-store
- Make sure the POS is working
- Ensure supply of all office consumables
- Ensure timely opening of the store
- Arrange store display in an inviting fashion
- Accept repairs and ensure they are dispatched and returned in a timely fashion
- Enforce company policies
- Execute company promotions and offers
Requirements
Qualifications:
- Excellent spoken and written English.
- You will be administered a diction test
- Tech-savvy and comfortable using computers and software
Skills:
- Ability to speak a major Nigerian language is a plus (Igbo, Yoruba, Hausa)
- Ability to sell a high-end product for a luxury brand
- You need to be comfortable dealing with well-educated and affluent customers
- Product knowledge
- Personable and sunny personality
- Calm disposition and ability to work under pressure
- Excellent personal grooming is a MUST
- Excellent diction and ability to give written instructions and information clearly and concisely
- Commitment to customer satisfaction
- Ability to multi-task
- Good problem-solving skills
Working Hours:
- This is a part-time position requiring you to work between 100-170 hours monthly (roughly between two and four days a week).
- Hours are flexible BUT you can be scheduled to work any time during our working hours of 9am to 6pm Monday to Saturday and 12pm to 6pm on Sundays.
Remuneration
- You will be paid hourly based on hours worked. The hourly wage is N400/hr and will be paid monthly in arrears.
Benefits
Training:
- Training is extremely rigorous and covers a curriculum that stretches from elocution and diction to technical jewelry knowledge to conflict resolution and customer service training.
- We give you all the tools you need to be successful in the role to ensure excellent service levels for our customers
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