Job Offers at RightCom – Apply Now

Responsibilities :

You will be part of the Customer Success & TechOps team

• Motivated and team spirit.
• Understand customer requirements and functional specifications.
• Ability to understand the nature of customer issues and resolve them in a timely and efficient manner.
• Troubleshoot software issues reported by customers.
• Keep software applications up to date.
• Proactively improve the source of software code to increase efficiency.
• Develop improvements in the existing application.
• Application testing, performance analysis and continuous improvement.
• Send regular updates on project status. Coordination with co-developers and other related departments.

Writing incident reports

• Responsible for resolving customer issues via live chat, email, phone and remote software.
• Maintain policies and procedures when working with clients and provide appropriate information.
• Collaborate with team members on knowledge transfer, procedures and standards.
• Maintain accurate records of daily communications and resolved issues
• Preferred qualifications Degree in PHP, web development or any other similar field.
• Mastery of PHP, MySQL, CSS, HTML, JavaScript.
• Mastery of Python.
• Ability to deploy the application on Apache Web Server. Ability to work independently and also in a team.
• Dedication and commitment to work. Good knowledge of Node.js, jQuery, AJAX, XML, Knowledge of Linux server management will be an added advantage.
• Fluency in English and French can be an asset.

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Responsabilities:

• Exploit and interpret data.
• Translate business problems into mathematical and statistical ones, in order to provide reports to guide management decision-making.
• Improve performance and marketing strategies using data.
• Use machine learning techniques to predict future trends and optimize strategies across our business units.
• Ensure data quality and integrity, including data cleansing, preparation and exploration.
• Keep up to date with the latest technologies and techniques in data science and machine learning.
• Identification of analysis tools.
• Management of data storage solutions
• Gathering and analyzing business-relevant data
• Building algorithms to improve search and targeting results
• Development of predictive models to anticipate changes in data and trends
• Creation of customized dashboards to make results readable and exploitable by all business functions
• Technology watch (data collection, processing platforms, experimentation).
• Collaborate with different departments to understand their data needs and provide data-driven solutions.
• Present complex results in an understandable way to facilitate data-driven decisions.
• Coordinate actions with the various business teams to ensure optimum customer satisfaction.

Qualifications:

• Master’s degree in computer science, data science, statistics, big data, or related field.
• At least 4 years’ significant experience in the field, preferably in a SaaS company.
• Expertise in Machine Learning algorithms and programming languages such as Python and Java.
• Knowledge of data management tools and databases.
• Expertise in web analysis.
• Analytical skills, enabling him/her to identify and understand the company’s business issues.
• Rigorous, organized and laser focus.
• Excellent communication skills, enabling him/her to make his/her work intelligible to as many people as possible and to convince decision-makers.
• Excellent analytical and problem-solving skills.
• Ability to communicate complex results effectively to non-technical audiences.
• Excellent communication skills.

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