Job title: IT Operations Procurement Assistant Job at International Institute of Tropical Agriculture
Company:
Job description: The International Institute of Tropical Agriculture (IITA) is a not-for-profit institution that generates agricultural innovations to meet Africa’s most pressing challenges of hunger, malnutrition, poverty, and natural resource degradation. Working with various partners across sub-Saharan Africa, we improve livelihoods, enhance food and nutrition security, increase employment, and preserve natural resource integrity. IITA is a member of CGIAR, a global agriculture research partnership for a food secure future.We are recruiting to fill the position below:Job Position: IT Operations Procurement AssistantJob Location: Ibadan, Oyo
Employment Type: Contract
Duration: 3-year renewable contractDuties
- Adopt ITIL best practice, to handle all IT procurement-related requests and inquiries efficiently through the Service Desk via telephone, email, the (CRM) end-user portal (Freshworks) or the electronic shop to ensure all user requests and needs are handled courteously, promptly, and effectively.
- Respond to IT procurement request with a high level of accuracy, ensuring seamless coordination with the Supply Chain for timely processing and fulfillment.
- Assist the Manager, ITSM in overseeing and managing IT stocks level, ensuring timely replenishment of suppliers to prevent shortages.
- Support the Manager, ITSM in generating monthly procurement reports, covering stock levels, replenishments, and sales.
- Use data insights to advise the Head of Unit on procurement trends and needs.
- Perform desktop fixes, including software installations, system configurations, endpoint protection systems updates, and application upgrades to maintain operational efficiency.
- Maintain accurate documentation of hardware failures, repairs, installations, and removal, escalating issues to Supervisor as needed.
- Ensure the IT asset register remains up-to-date and the disposals comply IITA Disposal Strategy.
- Act as a liaison between Supply Chain representatives, external IT vendors, and service providers for procurement of IT consumables and supplies.
- Assist in patching computers, peripherals, printers, A/V systems, and software applications (e.g. upgrade and patch management, etc.) to ensure all systems remain updated and fully functional.
- Perform any other duties as may be assigned by the Supervisor.
Requirements
Qualification:
- BSc / HND in Computer Science / Engineering, Electrical / Mechanical Engineering, Information Technology or other engineering-related courses.
- The ideal candidate must have a minimum of two (2) years’ experience performing a similar role in a well-structured environment.
- Professional certifications in Service Management (CompTIA, ITIL, MCP, MCTS, and Programming Language) is required.
Competencies:
The ideal candidate must:
- Be able to command excellent client relation and management skills.
- Have experience in IT Procurement and assets management.
- Have sound knowledge Microsoft Client Technologies Management (Wins 7,8,10,11).
- Have good interpersonal and client relations skills.
Benefits
- We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.
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Expected salary:
Location: Ibadan, Oyo State
Job date: Thu, 06 Mar 2025 06:41:24 GMT