Job title: Hostess Job at Mai Shayi Coffee Roasters Limited
Company:
Job description: Mai Shayi Coffee Roasters Limited is a premier specialty coffee brand in Nigeria, renowned for its end-to-end involvement in the coffee value chain. From cultivating Arabica coffee in Jos, Plateau state, to meticulous processing and batch-roasting, we promise an unparalleled coffee experience. As a forward-thinking company, our footprint extends from cafes in Lagos and Abuja to our two arabica coffee farms, a cooperative of 141 farmers, and a dedicated roastery supplying premium coffee for both retail and B2B avenues. With our expansion, we seek a skilled and detail-oriented Internal Auditor to ensure the integrity of our financial operations and compliance with legal regulations.We are recruiting to fill the position below:Job Position: Hostess (Sales, Guest Relations & Specialty Coffee Expert)
Job Locations: Abuja (FCT) and Lagos
Employment Type: Full-timeResponsibilities
Sales & Business Development:
- Engage customers’ and clients’ in-person and online, building strong relationships that lead to repeat business. ? Actively promote and sell Mai Shayi Coffee’s specialty coffee, brewing equipment, and Victoria Arduino/Nuova Simonelli machines to B2B and retail clients.
- Educate customers on coffee origins, roast profiles, brewing techniques, and coffee tasting experiences.
- Attend client meetings and industry events to expand our network and business opportunities.
Guest Relations & Customer Service Excellence:
- Be the face of Mai Shayi Coffee—offering personalized and engaging interactions with customers.
- Manage reservations and guest bookings for specialty coffee experiences, tastings, and curated events.
- Handle guest complaints and feedback with professionalism, ensuring every customer interaction is a positive one.
- Coordinate VIP and corporate bookings, ensuring high standards of service and experience delivery.
Curating Unique Cafe Experiences:
- Lead the creation of immersive coffee experiences, including specialty tastings, master classes, and cultural events.
- Work closely with the café operations team to implement new concepts that enhance our customer experience. Assist in conceptualizing and executing seasonal and promotional coffee events.
Internal Communications & Digital Engagement:
- Serve as a liaison between the Cafe team, Roastery, and Training Academy, ensuring smooth communication and execution of brand objectives.
- Oversee online guest interactions via Instagram, Facebook, and website inquiries, ensuring swift and professional responses.
- Assist in content creation and brand storytelling, helping to convey Mai Shayi Coffee’s heritage, innovation, and passion for coffee.
Coffee Knowledge & Technical Expertise:
- Develop a deep understanding of specialty coffee, brewing techniques, coffee roasting profiles, and beverage preparation.
- Train and educate customers and clients on the best brewing methods, decanting styles, and serving approaches for the ultimate coffee experience.
- Gain working knowledge of Victoria Arduino and Nuova Simonelli espresso machines, assisting with both retail and B2B sales by demonstrating machine capabilities.
Flexibility & Multi-Location Work:
- Be adaptable—Hostesses will be deployed to any of our cafe locations based on operational needs
- Occasionally visit existing and prospective clients for product demonstrations, relationship-building, and sales presentations.
Who we are looking for
Core Requirements:
- Interested candidates should possess a BSc Degree with 2 – 5 years of work experience.
- Must have completed NYSC (National Youth Service Corps)
- Height Requirement: Tall, poised, and confident in presentation
- Passionate about coffee, sales, and guest experience
- Strong communication and interpersonal skills
- Flexible, adaptable, and open to working across different locations
- Ability to handle multiple responsibilities and thrive in a dynamic environment
- Interest in premium hospitality, specialty coffee, and customer engagement
Bonus Skills (Preferred not mandatory):
- Prior experience in luxury hospitality, coffeehouses, retail sales, or customer service
- Knowledge of coffee brewing techniques, espresso machines, and specialty coffee
- Experience in social media engagement, content creation, or digital communication.
Why Join Us?
- Work with Nigeria’s leading specialty coffee company
- Be part of a young, innovative, and passionate team
- Gain deep coffee expertise & sales skills with ongoing training and certification
- Engage in a dynamic and multi-functional role that goes beyond traditional hospitality
- Represent a brand that is shaping the future of coffee culture in Nigeria and beyond.
Method of Application
Interested and qualified candidates should send their CV and a brief cover letter to: and copy: using the Job Position as the subject of the email.Similar JobsHottest JobsJob SeekersEmployersTools & ResourcesConnect with usCustomer Care
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Expected salary:
Location: Abuja, FCT
Job date: Sat, 05 Apr 2025 06:39:47 GMT