Head of Support Services at Danish Refugee Council (DRC) – Apply Now

Duties and Responsibilities

Management

• Lead and manage the support managers nd specialists (including people planning, performance, well-being and development).
• Manage, deliver, and report on current operations and programme support in each area of implementation.
• Establish high performing support teams ensuring high-quality approaches are maintained.
• Develop and improve operational approaches, compliance, and systems, and support the Country Director to build and deliver effective and sustainable interventions.
• Responsible for the strategic development, management, and implementation of the support operations.
• Ensure appropriate technical support is available to programs, in line with organizational priorities.
• Ensure support for annual planning and review processes.
• Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines.

Operational Management

• Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit.
• Oversee the operational support units for the country/region by providing strategic leadership and technical support to the areas under their supervision.
• Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.
• Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems.
• Work closely with Risk and Compliance coordinator to develop and maintain a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy.
• Ensure that all administrative and legal-related systems are accurate and maintained.
• Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support.
• Contribute to the development and implementation of DRC’s global development initiatives.

DRC Dynamics ERP System

• Ensure ERP functionality is properly used by relevant staff.
• Apply reports and data analytics from DRC Dynamics to improve overall performance.
• Act as heavy user for most of the Projects & Finance functionalities.

Supervisor responsibilities:

• Supports the managers to coordinate the daily activities of small teams to ensure workload is supported and prioritized appropriately.
• Develops a capacity building and mentoring style of operations within the teams’ offering trainings and opportunities within the organization for staff development.

Deputy responsibilities:

• Function as Country Director during their absence. Represent DRC on behalf of the Country Director upon agreement with authorities, UN agencies, humanitarian agencies, and other partners.
• Other deputizing duties as agreed with the Country Director

Experience and technical competencies: (include years of experience)

• At least 7 years’ experience in relevant field
• At least 4 years’ experience with people management
• Experience in a similar role in an international NGO
• Proven leadership skills and a competence in people management
• Proven operational management experience and capability, including in conflict areas
• Proven significant financial, information and systems management experience
• Significant experience in procurement and tender processes
• Understanding and experience of institutional fundraising
• Understanding of the countries in which DRC operates and sensitive to the cultural context
• Experience working in an ERP system, including supply chain, finance and HR systems