Head of Operations
Job responsibilities
- Team Leadership and Development: Recruiting, training, and leading a high-performing operations team
- Operational Oversight: Developing and implementing operational policies and procedures to ensure smooth and consistent operations across all restaurant locations.
- Quality Control: Implementing and maintaining quality control measures to ensure that all products and services consistently meet or exceed the brand’s standards.
- Financial Management: Working closely with the finance department to develop and manage budgets for each restaurant location.
- Guest Experience: Prioritising and enhancing the overall guest experience by monitoring customer feedback and implementing improvements.
- Compliance and Regulatory Adherence: Ensuring all restaurants comply with local health and safety regulations, food safety standards, and other relevant legal requirements.
Candidate requirements
- Bachelor’s degree in business administration, Hospitality Management, or a related field.
- Proven experience in a senior operations role within the restaurant industry.
- Strong understanding of restaurant operations, financial management, and customer service.
- Ability to think strategically and solve problems effectively.
- Familiarity with industry trends and best practices.
Method of Application
Interested and qualified? Go to Robert Walters on www.aplitrak.com to apply