Guest Relations Officer
Job Description
- Greet and welcome guests upon arrival with a friendly and professional demeanor.
- Assist the front desk operate smoothly to ensure timely check-ins and check-outs.
- Ensure rooms are ready for guests before their arrival and check-in.
- Liaise with various departments to address guest needs and requests.
- Provide clear and concise information about hotel policies, services, and amenities to guests.
- Recommend off-site amenities which may include tourist areas to guests.
- Handle guest complaints and concerns in a timely and efficient manner.
- Maintain detailed records of guest interactions, complaints, and resolutions for reference and reporting purposes.
- Anticipate potential challenges and implement proactive measures to prevent guest dissatisfaction.
- Implement and uphold high standards of service to exceed guest expectations.
Job Requirements
- A Bachelor’s Degree in Hospitality Management or another related discipline is required.
- Proven 2+ years experience in a customer service or guest relations role.
- A customer-focused person with a thorough understanding of the hospitality industry’s standards.
- Excellent interpersonal and communication skills.
- Ability to remain calm and composed in high-pressure situations.
- Strong problem-solving and decision-making abilities.
- Must be computer literate.
- Familiarity with hospitality software and reservation systems may be preferred.
- Additional hospitality-related certifications or courses are a plus.
Method of Application
Interested and qualified candidates should send their CV to: people@musadahotels.com using the Job Title as the subject of the mail.