Guest Relations Officer
Job Description
- Welcome guests to our hotel with a pleasing smile.
- Review arrival lists and records.
- Receive and take care of special guests.
- Answer the inquiries of clients on a timely basis.
- Assist the other staff members in preparing welcome folders for the guests.
- Give the required information about different areas of our hotel to the guests.
- Promote the services provided by our hotel.
- Foresee the needs of guests and ensure clients are satisfied with our service while residing at our hotel.
- Build a long term association with the guests.
- Help clients with various tasks like arranging transport, providing supplies, etc.
- Address grievances issues and inform Guest Relations Manager as and when required.
- Record all necessary data and information in the designated registers everyday.
- Comply with health and safety standards (OSHS).
Method of Application
Interested and qualified candidates should send their Application Letter and CV to: [email protected] using the Job Title as the subject of the mail.
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