General Manager
Job Description
- You will be expected to already have experience in this area with extensive knowledge of running a hotel, room sales and room rates.
- An understanding of scale and standards are required, as well as cost effectiveness being key for this role.Oversee the operations of the hotel, and provide professional advisory and executive support.
- You must have extensive experience in hotel management at a multi-site level. We are looking for an individual who will drive the business forward, improve standards and are commercially minded with a vision to improve profits.
Responsibilities
- To translate and execute strategies into operational excellence.
- To take responsibility for the hotel.
- Effectively coordinate the Executive Office to ensure efficiency.
- Will provide input for the creation and implementation of promotional activities with all Divisions.
Role of the Manager:
- Conduct comprehensive research to understand the hotel market dynamics, including demand trends, competitor analysis and customer preferences.
- Implement dynamic pricing strategies to maximise Revpar, reacting to demand fluctuations and market conditions.
- Utilize revenue management techniques such as forecasting, inventory management, and distribution channel optimisation.
- Responsible for the development and actioning of hotel sales & marketing plans.
- Enhance the overall guest experience to help drive occupancy. Focus on service quality, guest satisfaction and IHG One Rewards to deliver guest loyalty.
- Continuously monitor key performance indicators (KPIs) and adapt strategies based on real time data to remain competitive in themarket.
- Manage operational costs effectively, to maintain profitability, while achieving growth targets.
- Have a clear & concise business acumen and be able to review and scrutinise financial accounts.
- Build a high performing team and provide training and incentives to motivate them to meet and exceed key performance goals. This is a hands on role, leading from the front and working closely with the team.
- Ensure that all company standards & ethics are adhered to at all times.
- Ensure that all statutory requirements are complied with at all times.
- Be a confident presenter to showcase hotel results to relevant stakeholders each month.
Working with Operational Division Heads:
- To prepare, review, and manage annual Budgets and Capital Expenditure plans, Analyse Profit & Loss, and assist in implementing strategies to increase both rooms yield and RevPAR, thus ensuring overall revenue maximisation.
- To ensure there is a continuous focus and drive on all Quality Monitoring tools / Key Performance Indicators (KPI), including MOQA, LRA, LQE, and TrustYou.
- Constantly monitor and review operating criteria and continuously develop the awareness that customer and service care are the highest priorities for all colleagues.
- Thoroughly investigate all guest feedback with adequateplans of action.
- Manage all guest correspondence; this must be acknowledged or answered within two days of being received.
- Maintain high visibility and involvement with customers; greet guests and be visible in public areas at peak times, lunch, and evening.
- Good personal contact with all staff is essential.
- Continuously review ways of improving the standard processes in customer service.
- Check Food & Beverage outlets regularly during service hours, including kitchen and other back of house areas.
- Monitor and review merchandising presentations of all departments and make recommendations if necessary.
- Inspect facilities continuously. Inspect, at least weekly, floors and various rooms, suites, and apartments. Resolveany deficiencies and follow up to ensure corrective and preventative actions are taken.
- To grow and improve our sustainability efforts as per set
- Lead and develop a business plan to drive owner returns.
- Recruiting, leading, managing and motivating a strong team, upskilling, recruiting, measuring and managing performance.
- Reviews and implements strategic initiatives to drive commercial performance across the Hotel and its facilities.
- Prioritises relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities.
What we’d like from you:
- Substantial prior upper luxury hotel management experience.
- Proven success in driving commercial returns.
- Genuine team development, guest, and owner focus.
- Rebranding experience highly desirable.
Assuming Financial Responsibility:
- Support Finance in the preparation and implementation of the budget.
- Provide assistance and professional input with the development of Profit Maximising Initiatives and revenue generating strategies.
- Responsible for the rationalization of both the fixed and variable operational expenses.
- Ensure alignment with the financial objectives and forecasts, as approved by the MD/CEO.
- Ensure all managers have an understanding of the financial aspects of the hotel.
Supporting:
- Active participation in Career Development programmes for colleagues.
- Act as the mentor and coach for managers by engaging them in projects and learning initiatives, and ensuring that appraisals and feedback sessions are regularly held.
- Offer assistance in analysing and planning labour costs to ensure operationally-effective colleagues and payroll costs.
- Significant controls and ideas will need to be generated to look at casual and permanent colleagues in operational areas.
Skills & Qualifications
- A Master’s Degree orequivalent in Hospitality / Hotel / Business Management / Business Adminstration (MBA)
- Minimum of 5 years of experience working in a 5-star hotel environment.
- Minimum of 5 years hotel operations experience
- Minimum of 5years experience as an Hotel Manager
- Able to communicate fluently in English verbally and written
- Able to communicate effectively and build professional relationships with the Executive Committee, guests and hotel colleagues.
- Strong business acumen
- Strategically minded
- Strong problem solving & decision making skills
- Exceptional customer focus
- Strong attention to detail
- The successful candidate will be adaptable to change and will thrive in a fast-paced environment with an ability to set a vision and get the right people in the right places to drive the business continually forwards.
- Leading the commercial and operational activities of the hotel.
- The successful candidate will have a proven track record within the hotel industry and the ability to work under pressure with a drive to raising standards.
- You should possess a “can do” approach that is second to none, whilst not forgetting delivering a pleasurable and enjoyable experience for our guests.
Method of Application
Interested and qualified candidates should forward their CV to: [email protected] AND [email protected] Also, Copy [email protected] using the position as subject of email.
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