Front Desk Officer at Jotna Group – Apply Now

We are looking for a Front Desk Officer who will be responsible for managing front office reception and administrative duties which include answering telephones, receiving visitors, providing customer assistance, data processing, and record-keeping.

KEY RESPONSIBILITIES

CUSTOMER SERVICE

• Provide exceptional customer service to guests; receive the public and answer questions, in person and by telephone; respond to inquiries from employees, clients and others and refer, when necessary, to the appropriate person, official or department in line with corporate policies and procedures.

ADMINISTRATIVE DUTIES

• Manage Corporate Office front desk operations; complete, develop and maintain forms in accordance with company procedures; prepare outgoing mail; sort and distribute incoming mails within the office, and coordinate the flow of information both internally and externally.

FIRST POINT OF CONTACT

• Acts as first point of contact for external visitors wishing to contact the company to ensure that only those having genuine and acceptable reasons may do so.

PROBLEM-SOLVING AND DECISION MAKING

• Handle complaints and resolve grievances and conflicts with customers. Supervise other clerical staff, including trainings and orientation.
• Exercise initiative to identify and deal with problems and issues that arise to ensure smooth running of the front office.

SECRETARIAL AND CLERICAL DUTIES

• Answer central telephone system and direct calls accordingly.
• Organize and maintain paper and electronic files and keep records of collections and disbursements.

REQUIREMENTS

• Bachelor’s degree or HND in any relevant is required.
• Minimum of 1 year’s work experience in a similar role.
• Excellent Knowledge of Microsoft Office Suite.
• Excellent Communication Skills
• Must be very presentable as a Female
• Good Interpersonal Skills
• Very good team player.
• Excellent Organization and Planning Skills.
• Problem Solver