Front Desk Officer
Job Description
- Handle walk-ins, appointments, and returning customers or visitors
- Types memos, correspondence, reports and other documents.
- Receive client’s complaint/vehicles and recommend possible solutions as well as convince clients to carry out the recommendations.
- Work closely with Service Advisor to profile clients, inspect vehicles and prepare/deliver repair estimates for the recommended job, thereby achieving client satisfaction and profitability.
- Communicating with callers and visitors in a professional, friendly, and efficient manner.
- Create estimates, price quotes, and invoices
- Answer outbound and inboundcalls, chats and emails
- Provide excellent customer service
- Assist the Manager with jobs assigned
- Input documentation on all calls and follow-up with callers as needed
- Maintain a professional appearance and positive attitude
Job Requirements
- Interested candidates should possess an HND, OND or BSc in relevant fields.
- Must have a positive attitude and customer service mindset
- Must have basic computer skills
- Must have strong communication skills
- Prior phone or call center experience is a plus!
Method of Application
Interested and qualified candidates should send their CV to: careers.froshtechauto@gmail.com using “Front Desk Officer” as the subject of the mail.
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