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Position Description

• mPharma is looking for a Pharmacy Technician with a background in healthcare management and Pharmaceuticals.  
• The candidate will be a member of our E-Commerce business unit in Nigeria and will work with the team to deliver value and high quality service to customers through our business operations.
• The E-Commerce business unit is a B2C team which focuses on improving patient accessibility to quality healthcare through a range of innovative initiatives.
• This team also manages mPharma’s online retail and delivery activities.

Responsibilities

• Take prescription orders from clients/patients;capturing information appropriately
• Maintains and improves quality by adhering to standards and guidelines
• Following call center/communication “scripts” when handling different topics
• Build sustainable relationships and engage customers/patients
• Update job knowledge by studying new products and following Pharmaceutical industry best practice
• Meet personal/team qualitative and quantitative targets
• Partake in taking prescription orders from consumers/patients and capturing appropriately
• Involved in medication packaging and labeling
• Provision of medication counseling tips to patients
• Provide regular updates on stocks availability for delivery
• Take regular stock count keep stock information updated 
• Recording and submitting Adverse Event reports and materials within a defined time period.

Our Ideal Candidate:

• Qualified and professional Pharmacy Technician with at least 2 years work experience in the community/retail space.
• Conversant with code of ethics of the Pharmacy Council of Nigeria
• Pays attention to detail even under work related pressure.
• A strong work ethic and a “can-do” attitude that requires minimal supervision
• Fluent English with excellent writing, verbal, analytical, and organizational skills
• Works effectively as a team member and promotes collaboration
• Appreciation for the importance of Pharmacovigilance compliance in pharma industry
• Multi-tasker and have the ability to work under pressure with little supervision. 
• Computer literate.

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