Fresh Jobs at Maisha Meds – Apply Now

About the role

• We are looking for enthusiastic and diligent team members who will join our team with a focus on growing our customer base in Nigeria. 
• The candidate should have experience in customer adoption, customer retention, customer experience and working collaboratively with other members of the customer experience team.
• Reps who enjoy a fast-paced working environment, love working with and interacting with customers, and contributing to creating a vibrant customer support culture at Maisha Meds. You should be a strong communicator, and driven to innovate new solutions on the go. 

Responsibilities

• Provide excellent customer support by being the primary point of contact for all customer-related communications through all channels of communication
• Conduct regular field visits to our facilities to maintain and create a high customer lifetime value.
• Understanding and owning customer-related problems to provide timely resolution to all customer complaints, and pushing for quick resolution.
• Present, promote and sell our software and the corresponding hardware using a question-led, active listening approach.
• Expertly master our product knowledge to accurately inform and educate prospective customers.
• On our CRM, HubSpot, regularly track your activities, and necessary deals 
• Establish, develop, and maintain positive business and customer relationships to maintain a retention rate of 95%

Qualifications

• Degree (minimum) in business, customer service, pharmacy business or other related fields
• Tech conversant and ability to quickly learn and become a proficient user of both our app and internal tools.
• Great communication and listening skills.
• Empathetic and customer obsessed personality.
• Ownership and multitasking skills
• Experience with customer journey processes and CRM systems a plus
• Excited and energetic to work and build great relationships with customers
• Growth mindset and enthusiasm for learning, feedback, and continuous improvement
• We are looking for passionate professionals that combine patience, a humble approach to service and a desire to build great customer relationships
• You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients.
• Must reside in or very close to Lagos Island

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