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Job Summary

• Responsible for supporting the development and management of potential and existing business relationships with suppliers (brokers) or buyers (direct clients) to ensure the provision of excellent insurance products and services that add value to the customer.

Job Details

Business Development

• Provide support to the Team Lead and Head – Marketing in the development, implementation and monitoring of the unit’s strategy and programmes to cover direct clients in various industry segments, and Brokers in different geographical areas.
• Review requests (e.g. concessions, policy terms & conditions, policy premiums etc) from Brokers and Clients and escalate as appropriate to Team Lead and/or Head – Marketing with recommendations for appropriate actions to be taken.
• Develop business plan for the unit on a quarterly basis and submit same to Team Lead / Head – Marketing.
• Provide Team Lead with daily, and periodic reports on activities, and make recommendations on correcting noted deviations from plan.
• Draft business proposals to Clients and review same with Team Lead / Head – Marketing.
• Analyze industry segments and geographical areas to identify potential business opportunities either through customer acquisition or product development.

Client Relationship Management

• Ensure Clients receive effective service delivery, by promptly responding to their requests and enquiries, and service delivery to Clients, and where necessary liaising with other units across the organization to ensure that open issues are resolved as quickly as possible.
• Resolve queries on all exceptional transactions of the sections in the unit
• Review premium rates, policy terms and conditions to meet client`s needs
• Ensure reports on daily activities are submitted to the Head of Marketing/Branch Manager at the end of each working day
• Maintain good public relations with current and prospective customers
• Embark on client calls with staff to monitor marketing quality and to market the company`s services, discuss various proposals with customers and provide sound insurance advisory services

Other Duties

• Support in the preparation of the Unit’s budget.
• Any other responsibility as assigned by the Head, Marketing.

Requirements

Knowledge/ Qualification

• Bachelor’s degree from an accredited university.

Experience 

• 5 – 9 years of relevant experience.

Skills/Competencies

• Written and verbal communication skills
• Problem-solving skills
• Business Development
• Key Account Management

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