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Job Description:

• To effectively handle all security operational activities, liaise and manage relations with government security agencies.
• We also interface with Government Regulatory Agencies i.e. LGAS and State Govts, work permit community activities and contractors in order to minimize disruptions and ensure continuity of business operations in the region.
• To effectively manage the Security Operations and Administration in the entire Northeast Regions of the country, by developing the framework for supervising the various Security Service Providers, and equally coordinating the activities of the Regional Security Specialists in the Region.

Job Responsibilities:

Motivate and manage Security resources at the region to ensure safety and security of Airtel’s assets and machinery:

• Prioritizes the allocation of security resources to high-risk, high impact issues.
• Proactive and holistic enhancement of security across the Region.
• Overall responsibility for the Security Infrastructures in the Region.
• Coordinate Security operational activities at the region to ensure constant presence of guards at Airtel’s locations.

Ensure effective liaison and Relationship with community leader and regional indigenes and residents in the entire Region:

• Serves as primary security contact in the Region and ensure adequate planning and provision of resources for appropriate security initiatives.
• Anticipate and meet the challenges/needs of Airtel Networks stakeholders, including employees, contractors, communities, partners and service companies; manage security service delivery with internal business Groups.
• Works with Business Groups to prepare security strategy and ensure most cost-effective service delivery.
• Communicate security issues and initiatives to business Groups and key stakeholders in a timely manner.
• Proactively work with Government Agencies, including Police and Military to define and clarify roles, responsibilities and ensure that these Agencies’ actions are consistent with Airtel Networks standards.
• Effective and efficient supervision of Security Service Providers in the Region.

Effective and proactive Claims and Liabilities Management

• Crisis management and planning.
• Builds relationship with business Groups, identify and anticipate their needs.
• Generate periodic reports and maintain database of past, current and potential community issues, threats, demands and activities.
• Identifying and advising on potential claim and liabilities and taking pre-emptive action to avoid such claims or liabilities.

Educational Qualifications:

• Bachelor’s degree in any of the humanities (Legal background will be an added advantage).
• Possession of a post Graduate Degree will be an added advantage.
• Initiative, business management and decisiveness skills.

Relevant Experience & Behavioral Requirements:

• 10 – 12 years post qualification experience in the various areas of Security Profession with a specialization in Operations, Intelligence and Surveillance, among others.
• Previous experience /membership of the Nigerian Police Force or any arm of the Military.
• or State Security Service is highly essential.
• Membership of both Local and International Security Association is compulsory.
• Excellent and effective written and oral communication, as well as presentation skills.
• Must be a team player, confident, consistent and decisive in resolving security issues.
• Must be loyal and highly committed to achieving organization objectives and equally be willing to work at odd hours.
• Ability to adapt in a rapidly changing business setting and excel in a collaborative team environment.

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Job Description:

• To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Job Responsibilities:

Increase Revenue earning customer net additions – Prepaid & Postpaid:

• Identify and formulate state sales strategies to help Drive gross additions.
• Supervise health of acquisitions, compliance on activations.
• Oversee activating connections as per the stipulated turnaround times.

Increase Revenue from the State:

• Meet the Revenue targets for Prepaid and Postpaid in the State.
• Focus on revenue growth through Data and Smartphone growth.
• Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers.

Expand distribution Width and Depth:

• Identify and formulate state sales strategies to help drive distribution across showrooms and Dealer Service Agents.
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets.
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.

Network Coverage & Quality:

• Network Optimization.
• New Sites ROI and deployment.
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state.

Deliver Showroom Experience:

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores.
• Ensure provision of standard Infrastructure at state showrooms.
• Ensure showroom employees are up skilled in industry training and certifications for the role.

Achieve Employee Engagement scores in line with the Engagement target for the State Business area:

• Continuously motivating the front-line employees through leadership by examples.
• Implement all action plans that will address hygiene issues etc. from engagement survey.

Educational Qualifications:

• Bachelor’s degree in management or related Social Sciences.
• Master’s in business administration would be preferred additional qualification.

Relevant Experience & Required Skills:

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
• Relevant experience in Telecom industry is desirable.
• Result Orientation.
• Great problem-solving skills.
• Good communications skills.
• Good interpersonal skills.
• Customer centric.
• Sound understanding of Sales systems and Process.
• Creative self-starter.

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