Job title: Customer Support Agent – Gaming, Betting, & Gambling job – Highly competitive salary – Ibadan, Nigeria
Company: Initiate International
Job description: An exciting opportunity awaits! We are looking for enthusiastic and customer-focused Customer Support Agents to join our team. In this role, you’ll be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a seamless experience on our online sports betting and casino platform. If you have excellent communication skills, a knack for problem-solving, and a passion for delivering top-notch service, we want to hear from you!Your key job responsibilities as the Customer Support Agent in Ibadan, Nigeria will include:
- Engage with customers via phone, email, and live chat, providing timely and professional support.
- Assist users with account-related matters, including registration, deposits, withdrawals, and verification.
- Offer guidance on sports betting and casino products, promotions, and company policies.
- Troubleshoot and resolve customer concerns, escalating complex cases when necessary.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Stay informed about industry trends, product updates, and local regulatory changes.
- Collaborate with team members to improve support processes and enhance the customer experience.
- Uphold company policies, procedures, and quality standards at all times.
Requirements for this Customer Support Agent job in Ibadan, Nigeria:
- High school diploma or equivalent.
- At least 2 years in a customer support role, preferably in the online gaming industry.
- Fluent in English and at least one local language (e.g., Hausa, Yoruba, Igbo).
- Strong verbal and written communication skills.
- Ability to think on your feet and resolve customer concerns efficiently.
- Willingness to work shifts, including weekends and holidays.
- Familiarity with sports betting and online casino platforms is a plus.
- Reliable internet connection and a quiet workspace for remote work.
- A positive, team-oriented mindset with a passion for learning and growth.
If you’re excited about delivering top-tier customer service in the fast-paced world of online gaming, we’d love to hear from you! Apply today and be part of a dynamic team dedicated to creating an exceptional player experience. Send your CV to contact@initiateinternational.com for this exciting Customer Support Agent job in Ibadan, Nigeria.If you wish to view additional jobs, please click through to our job section.
Expected salary:
Location: Ibadan, Oyo State
Job date: Mon, 24 Mar 2025 03:09:58 GMT