Customer Success Specialist
Position:
- As a Customer Success Specialist at Flex Finance, you will play a key role in ensuring our clients’ satisfaction and success.
- Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns.
- You will work closely with cross-functional teams to deliver solutions, provide product insights, and contribute to the overall growth of the company.
- This role offers an exciting opportunity to foster client engagement, promote retention, and contribute to the continuous improvement of Flex Finance products and services.
Duties and Responsibilities:
- Develop client portfolios
- Improve and sustain business growth
- Use data collection and analysis to improve the customer experience
- Train customer support representatives
- Implement specific strategies for both sales and customer service
- Networking to develop customer relationships
- Managing customer business and portfolios
- Enhancing customer experience and reducing churn
- Generate sales leads and retain existing clients.
- Responding promptly to customer inquiries.
- Communicating and coordinating with colleagues as necessary.
Requirements
- Degree in Business, Marketing, or a related field
- Excellent command of the English language
- Customer orientation and ability to adapt/respond to different types of characters
- Customer support experience
- Computer proficiency
- Strong leadership skills
- Track record of over-achieving quota
- Familiarity with CRM systems and practices Pipedrive, Zoho, Slack, and Monday
- Ability to multitask, prioritize, and manage time effectively
- Highly motivated
- A team player
- Detail-oriented
- Having a positive
- Ability to adhere to the company policies and guidelines
Benefits
- Be part of a vibrant and innovative team
- Opportunities for professional growth and Advancement
- Friendly workplace
- Hybrid working environment
- Health and dental plan
- Office Lunch
Method of Application
Interested candidates should send their CV along with a cover letter detailing their suitability for the role to jerry@flexfinance.ai