Customer Service Officer- Confectionary Brand
Our Client in the cake and confectionary space is looking to hire a professional who would handle The store’s Operations process and Client relationship. The right candidate should live in close proximity to Lekki.
Responsibilities:
- Take customer orders and ensure they are appropriately sent to the Operations staff
- (Head Decorator and Baker) and sent to the group chat.
- Manage all client relations including response to all customer enquiries, orders and feedbacks -this includes walk in customers’ enquiries, phone calls, text messages,
- Instagram, emails and all other online platforms
- Update customer details periodically
- Must succinctly communicate the process of order confirmation to customers
- General coordination and supervision of office operations and environment to ensure that it is clean, safe and appropriate for daily operations
- Inventory management. Every unit should send in a list of all the things needed at the beginning of each week. Designate a market day where all inventories will be bought bimonthly.
- Manage off days request and ensure that the Creative Director is notified at the beginning the month.
- Manages the online presence and other social interactions of TL Fondant. This includes whatsapp and Instagram. Posting 6 days a week.
- Keeps and maintain purchases and petty cash record of the business
- Manages all bank transactions of the company
- Paying in cheques at the bank
- Cash deposit at the bank
- Maintains appropriate filing systems and book keeping
- Prepares weekly, monthly and other periodic reports- butter, petty cash, purchases, delivery and feedback reprts
- Organizes and manages weekly staff meetings. Send minute of meeting as a whatsapp message.
To be successful in this role, you will need:
- A bachelor’s degree in event management, hospitality, marketing, or a related field
- At least 3 years of experience in Client relationship management a similar role
- A flexible schedule and availability to work on weekends and evenings
- A strong attention to detail and a creative flair
- A positive attitude and a team player mentality
Salary: ₦100,000.00 – ₦120,000.00 per month
Method of Application
Interested and qualified candidates should forward their CV to: recruitments@waveacademies.org using the position as subject of email.