Customer Service Officer
- We are hiring a customer service officer to manage customer queries and complaints both offline and on our social media handles.
- To do well in this role you need to be able to remain calm when customers are frustrated and have strong experience working with computers and data entry.
Customer Service Officer Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Officer Requirements:
- Not less than 2 years of experience in a similar role
- University degree, or equivalent.
- Experiencein customer care with a Financial Institution is a strong advantage.
- Ability to stay calm when customers are stressed or upset.
- Computer & tech savy.
- Social media skills
- Customer Service Skills
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask
- Negotiation
- Positive Attitude
- Attention to Detail
- People Oriented
- Problem Solving
- Organizational Skills
- Adaptability
- Ability to Work Under Pressure
- Excellent computer skills
Method of Application
You can also send your CV in PDF format to hr@nextpayday.ng using the job title as the heading