Job title: Customer Service / Application Officer Job at Law and Visas
Company:
Job description: Law and Visas is an Immigration Law Firm based in Lagos Nigeria. The firm has been operating in Nigeria for 10 years. We are a leading firm in Immigration Services.We are recruiting to fill the position below:Job Position: Customer Service / Application OfficerJob Location: Lagos
Employment Type: Full-timeJob Summary
- We are seeking a dedicated and customer-focused Visa Matters Customer Officer to serve as a key liaison for our clients with ongoing visa applications.
- In this role, you will be responsible for communicating updates, addressing inquiries, and ensuring that each client receives accurate and timely information throughout their visa process.
Key Responsibilities
Client Communication:
- Serve as the primary point of contact for clients involved in ongoing visa cases.
- Provide updates on application progress, answer queries promptly, and ensure a high level of client satisfaction.
Case Coordination:
- Collaborate closely with visa application officers and other internal teams to gather and relay accurate information on application status and required documentation.
Follow-Up and Documentation:
- Ensure that all client interactions are thoroughly documented in our systems.
- Monitor case progress and follow up on pending actions to help keep applications on track.
Compliance:
- Adhere to all company procedures and immigration regulations while handling client cases. Maintain confidentiality and professionalism in all communications.
Customer Service Excellence:
- Respond to client inquiries within 2 minutes during working hours, ensuring that every client feels supported and informed throughout their visa process.
Qualifications
Experience:
- Minimum of 2 years of experience in a customer service role, preferably in a legal or immigration services environment.
Skills:
- Excellent verbal and written communication skills. Must be able to handle sensitive and complex client interactions with empathy and professionalism.
- Technical Proficiency: Familiarity with CRM systems and basic office software is desirable.
- Personal Attributes: Strong attention to detail, proactive approach, ability to work both independently and as part of a team, and a commitment to delivering exceptional customer service.
Why Join Us?
- Salary: N150,000 – N200,000 Monthly.
- Impactful Work: Play a vital role in helping individuals navigate the complexities of visa applications and immigration processes.
- Collaborative Environment: Work alongside a talented team of legal and immigration professionals committed to excellence.
- Professional Growth: Enjoy opportunities for training, development, and career advancement within a growing organization.
- Competitive Compensation: Receive a competitive salary package, along with performance-based incentives and benefits.
Method of Application
Interested and qualified candidates should send their CV and a cover letter detailing their relevant experience to: using the Job Position as the subject of the email.Similar JobsHottest JobsJob SeekersEmployersTools & ResourcesConnect with usCustomer Care
09134259221
(9am – 5pm) weekdays
info [at] jobgurus.com.ngCopyright © 2025 Jobgurus.com.ng – Latest Jobs in Nigeria 2025. All right reserved.
Expected salary: 150000 – 200000 per month
Location: Lagos, Lagos State
Job date: Sat, 12 Apr 2025 01:51:03 GMT