Pruvia Integrated Limited (PIL) – Our client, a major player in the real estate sector, is recruiting to fill the position below:
Job Position: Customer Care Officer
Job Location: Ikeja, Lagos
Employment Type: Full-time
Job Responsibilities
- Excellent knowledge about latest tourism trends
- Suggest suitable travel options that best suite clients’ needs
- Contact potential clients through cold calls and emails
- Provide trustworthy feedback and after-sales support through crosselling.
- Strong phone contact handling skills and active listening
- Build sustainable relationships and trust with new and existing customers through open and interactive communication
- Research destination and travel prices, customs, weather conditions, reviews etc.
- Research and study clients’ specifications and wishes
- Suggest suitable travel options that best suite clients’ needs
- Meet personal / customer service team sales targets and call and message handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Keep records of customer interactions, process customer accounts and file documents
- Customer orientation and ability to adapt / respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Good verbal communication by following guidelines and policies
- Manage large amounts of incoming phone calls, messages and mails
- Provide accurate, valid and complete information by using the right methods / tools.
Qualifications
- Candidates should possess an HND / B.Sc qualification in any field
- 2 – 3 years of experience as a Customer Care Executive in a travels and tour company
- Proficiency in English
- Good knowledge of CRM.
Salary
N100,000 Monthly.
Method of Application
Interested and qualified candidates should send their CV/Resumes to: [email protected] using the Job Position as the subject of the email.
Leave a Comment