Customer Care Officer (Igbo, Hausa)
SALARY- 80K + HMO,PENSION, 13TH MONTH+ LEAVE ALLOWANCE
REQUIREMENTS
- Language proficiency: Candidates must be able to speak these three languages: English, Igbo, and Hausa fluently
- Candidates must reside in Onipanu and its environs is a MUST
- Candidate must be willing to work weekends and public holidays
Qualification:
- BSC/HND ONLY Graduate
- At least 2 years experience as a customer experience specialist, or a similar customer support role
- Candidate must be willing to work on shifts
Others: Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.
Responsibilities:
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
Method of Application
Interested and qualified candidates should forward their CV to: recruitment@phillipsoutsourcing.net using the position as subject of email.