Account Officer
Job summary:
- Customer Engagement/Relationship Management
- Account Opening, Deposit Mobilization, Loan Creation/Loan Book Review, Channels Adoption/Activation, Account Reactivation and Revenue Generation.
Division: Retail Banking Job Grade Level: ET – BO
Job Responsibilities:
- New Business Development/Account acquisition
- Customer Engagement (Physical and Virtual)
- Existing Business Relationship Management. (Cross/Up Selling)
- Channel Optimization
- Liability Generation (CASA & FD)
- Risk Asset Creation
- Credit processing and Appraisals
- Close Monitoring of Credit relationships and loan recoveries
- Achieving set Financial and Non-Financial Targets ● Merchant/Agent onboarding
- Perform other duties as assigned by the Branch Manager
Key Performance Indicators
Daily Activities:
- Attend Early Morning Sessions (EMS)
- Review of Top 20 customers’ account activities ● Monitor Volume Movement
- Visit 5 customers
- Call 15 customers
- New account acquisition
- Account Funding
- Channel Adoption/Activation
- Customer Complaint Resolution
- Report rendition – call memo, etc
- Cheque confirmation
Method of Application
Send CVs to resumesresumesly-ryan.net