Account Manager at RedCloud Technology – Apply Now

• As Account Manager, you will play an integral role in developing successful, long-term relationships with a portfolio of clients across Nigeria, connecting with key business executives and stakeholders.
• Acting as a key point of contact between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Managing and developing client accounts to initiate and maintain favourable relationships with clients as our product road map evolves.

Main Responsibilities

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Act as a link between Product Engineering and Pre-Sales Teams to ensure accurate and timely resolution of technical issues that may arise during the pre-sales process
• Assist in the recruitment, assessment, and general management of the Field Activation Officers in assigned territory
• Provide Sales Support and/or Professional Services for implementation
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Build a solid understanding of the FMCG distribution chain, from end to end
• Monitor and analyse customer’s usage of our product
• Work with the Sales team to onboard and integrate new clients and developing existing client relationships

Experience we think you’ll need:

• Strong understanding of digital solutions across Payments, Ordering, Marketing solutions and B2B marketplaces
• Demonstrated ability to communicate, present and influence all levels, including executive and C-level
• Experience in delivering client-focused solutions
• Excellent listening, negotiation, and presentation skills
• Deep digital understanding
• Keen attention to detail and adherence to deadlines