Latest Vacancies at Sigma Consulting Group – Apply Now

Salary: N80,000 – N100,000 and other benefits 
Industry: Health care 

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer Account through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Validation of patients with Health Maintenance Organization(HMO) 
• Submission of Claims via the portal
• Creating awareness for the company when needed.

Requirements and skills

• Minimum of Bsc/HND in any field 
• Proven customer support experience or experience as a Customer Service Representative in a healthcare sector 
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with Eye care management softwares
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must have Completed NYSC

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Location: Victoria Island

Responsibilities 

• Develop innovative strategies and pitches for business development
• Develop, train and monitoring of the sales team across all branches for efficiency and target realization.
• Create regional sales plans and quotas in alignment with business objectives.
• Monitor industry activities by gathering current marketplace information on pricing, services, new innovations and develop a better strategy for sales.
• Identify new opportunities for marketing campaigns that can lead to increased patronage.
• Keep management informed by submitting plans and activity reports, such as Weekly and Monthly reports and quarterly territory analyses.
• Discuss and consult with other managers on latest business trends with a view to introduce innovative service.
• Facilitate the creation, implementation of effective marketing programs/advertising campaigns & other promotional activities.
• Represent the Company at industry events, conferences, trade shows, exhibitions, and other special events.
• Initiate, develop, and manage relationships with key strategic partners
• Understand clients’ needs and work closely with the other Managers to ensure high levels of customer satisfaction.
• Research and analyse business improvement opportunities based on economic, commercial, technical, and financial considerations.

Requirements

• B.Sc. in Marketing or Related field with strong knowledge in the Healthcare/Radio-diagnostic sector
• Master’s degree in marketing, Business Administration, or related field is an added advantage.
• At least 7-10 years’ experience in a business development and sales role.
• Proven track record of success in the sector.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Proven ability to drive the sales process from plan to close.
• Strong business sense and industry expertise.
• Excellent mentoring and people management skills.

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