Customer Support Representatives
A digital platform client is looking for Customer Support Representatives to join their team, providing excellent customer service for transactions in various cryptocurrencies and gift cards.
Expertise Level: Open to candidates with junior-level experience.
Work Schedule: Shifts with the ability to work night and weekend shifts when required
Work Arrangement: Fully report to the office location in Lekki, Lagos
Salary: ₦150,000 per month
Responsibilities:
- Attend to customer complaints and questions
- Provide support concerning transactions
- Educate customers about products and services
- Investigate and resolve payment disputes promptly
- Resolve customer payment issues in a timely manner
- Follow up to ensure issue resolution
- Identify customer needs and guide them in using specific features
Requirements:
- Ability to multitask and manage time effectively in a fast-paced environment
- Excellent communication and interpersonal skills
- Patience in handling tough cases
- Ability to work under limited supervision
- Willingness to work night and weekend shifts
- Computer literacy with an average typing speed
- Proficiency in using spreadsheets is a plus
- Proximity to the undisclosed office location in Lekki, Lagos
This is not a remote job.
Method of Application
Interested and qualified candidates should apply using the Apply Now button below.
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